Technical Account Manager

About Keystone AI Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Keystone AI to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Keystone AI (AWON), we strive to keep work fun, supportive and interactive. Visit us at Keystone AI Careers. Please follow us on LinkedIn and Twitter @Keystone AI . About the position: Technical Account Managers (TAMs) are at the core of shaping the Keystone AI customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Keystone AI Cloud Security platform. You’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans. Acting as a trusted advisor, you’ll align customer objectives with the Keystone AI roadmap, share best practices, and connect them with the right resources across our organization. Successful candidates are proactive, customer-centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight, helping drive customer loyalty, retention, and growth. Responsibilities: Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews. Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Keystone AI best practices, policies, and architecture design. Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations. Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture. Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations. Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Keystone AI community. Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance. Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Keystone AI capabilities support and align with the customer’s evolving security and business objectives. Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes. Cross-functional Collaboration: Orchestrate resources across Keystone AI and the customer organization to drive successful adoption and long-term retention. Requirements: 5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levels. Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways. Strong understanding of networking concepts, MDM, and Cloud APIs. Experience working with large enterprise customers (Fortune 500 experience a plus). Proficiency in at least one scripting language (e.g., Perl, Python). Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX). Knowledge of data encryption technologies, SIEM, and load balancing. Strong background in network architecture. Must be proficient in written and spoken English. Any extra language professional fluency like French, Spanish, German, Italian or Arabic is highly desirable. Education: : Bachelor's degree (BSc) preferred #LI-NS1 Keystone AI is committed to implementing equal employment opportunities for all employees and applicants for employment. Keystone AI does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. Keystone AI respects your privacy and is committed to protecting the personal information you share with us, please refer to Keystone AI's Privacy Policy for more details. The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Keystone AI Careers site.