Tech Support Analyst

Job Responsibilities Provide first-level technical support to end users via phone, email, and chat. Troubleshoot hardware, software, system, and application issues. Resolve incidents and service requests within agreed service levels. Document issues, resolutions, and support activities accurately. Escalate complex technical concerns when necessary. Deliver excellent customer service while ensuring compliance with healthcare processes and policies. Job Qualifications At least 1 year of experience in Technical Support, Service Desk, IT Helpdesk, or Desktop Support Must have healthcare account experience (Healthcare BPO, Healthcare IT, Medical Claims, Provider Services, etc.) Experience supporting Windows operating systems, Microsoft Office applications, and basic networking issues Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills Willing to work on a shifting schedule and onsite if required WHAT WE OFFER Hybrid Laptop/Computer Provided by the Company Market Total Rewards Package Retirement Plan Medical Plan (HMO) from Day 1 of employment Dental, Medical, and Optical Reimbursements Life and Disability Insurance Paid Time-Off Benefits Sick Leave Conversion Tuition Fee Reimbursement Employee Assistance Program (EAP) Annual Performance Based Merit Increases Employee Recognition Training and Staff Development Employee Referral Program Employee Volunteerism Opportunity All Mandatory Statutory Benefits WHO WE ARE Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare. UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone. We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center. As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world. Elevate your career with a leading health care company while improving lives