Team Lead - Web Solutions Specialist (Technical Support)

Endurance International Group is hiring Team Lead - Web Solutions Specialist (Technical Support) job in Mumbai | Cutshort

Team Lead - Web Solutions Specialist (Technical Support)
Team Lead - Web Solutions Specialist (Technical Support)

4
\- 10 yrs
₹9L - ₹12L / yr
Mumbai
Skills
Technical support
Web hosting
Hosting
Web
Domain controllers
Troubleshooting
Team leadership
Team Management
Endurance International Group is a technology company that powers the online presence of small and medium businesses (SMBs). Through our proprietary cloud platform, we provide solutions like web and email hosting, cloud, eCommerce and eMarketing solutions, mobile business tools, etc. We cater to approx. 4.2 million individuals and businesses across the globe to help establish and expand their online footprint.
What you’ll do
– Create an inspiring team environment with an open  communication culture
– Monitor and track performance of direct reports
– Discover training needs and provide coaching and feedback to  direct reports
– Listen to team members’ feedback and resolve any issues or  conflicts
– Drive team engagement. Suggest and organize team-building  activities
– Track and maintain attendance and productivity of direct reports
– Take ownership of escalated issues of customers
– Work with different teams to resolve customer issues
– Share customer feedback and feature requests with the Product  and Engineering team
– Report Incidents to the relevant team and share regular updates with stakeholders until the issue is resolved.
– Assist the manager in driving key metrics of the team like CSAT,  SLA, FCR, etc
– Build reports, analyze trends, and draw inferences from it.
– Conduct the first round of interview with candidates
Who you are:
– Graduate from any stream (Mandatory).
– Engineering, BCA or BSc (IT or Computers) preferred
– Team handling experience (Minimum 1 year).
– Comfortable working in rotational & night shifts.
– Work Experience: 3 to 5 years experience specifically with technical support in the web hosting industry.
– Have an understanding of different hosting products such as Shared,  Reseller, VPS, Dedicated Servers and addons like sitelock, codeguard,  SSL etc.
– Proficient in handling a variety of web hosting related issues
– Ability to take ownership and work independently, handle multiple  priorities, prioritize workload and meet deadlines.
– Analytical and problem-solving skills - Ability to analyze large sets of data using advanced excel/analytics skills.
– Ability and willingness to transfer knowledge and experience to  colleagues and team members
– Ability to develop and lead a team with role-modeling the right behaviors. Ability to influence others and motivate people.
– Must be customer-focused with strong customer interaction skills.
– Outstanding written and verbal communication skills
– Ability to solve complex problems quickly, inventively, and resourcefully
– Self Motivated and highly dependable individual
– High degree of flexibility and agility in thought and behavior.

Why you’ll love us:
In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love:
– Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our ExpertSpeak sessions/E-learning courses to grow professionally & personally.
– Work with creative & innovative teams. At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.
– Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
– Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.
– We’ve got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort

Founded
:
1997
Type
:
Services
Size
Stage
:
Profitable
About
Endurance International Group provides small business owners with web tools to establish and build their online presence, get found in online search, and connect with customers through social media, email marketing, and more. The company's commitment to fueling small businesses and ensuring their success online drives its 3,700+ employees every day. Endurance International Group operates in the web tools and services industry.
Read more
Company video

Connect with the team
Company social profiles

Similar jobs

Posted by
Shreya Mehta
Ahmedabad
0
\- 1 yrs
₹1.2L - ₹3L / yr
Communication Skills
Job Title: Business Development Executive / IT Sales Executive (Fresher)
Job Type: Full-time
Experience: Fresher / Internship experience preferred
Industry: IT Services / Software
Job Description:
We are looking for a motivated fresher or candidate with internship experience in an IT service-based company. The ideal candidate should have a technical education background along with an MBA in Marketing and the ability to quickly understand technical concepts and client requirements.
Eligibility Criteria:
– Educational qualification: BE / BCA with MBA in Marketing
– Fresher or candidates who have completed an internship in an IT service-based company
– Technical background is mandatory
Key Responsibilities:
– Understand and explain company's IT services to clients
– Assist in lead generation and business development activities
– Support sales activities for B2B and B2C markets
– Coordinate with technical and development teams to understand client requirements
– Gain and apply knowledge of the Software Development Life Cycle (SDLC)
– Maintain professional communication with clients via email, calls, and meetings
– Prepare basic sales reports and documentation
Required Skills & Knowledge:
– Basic knowledge of Software Development Life Cycle (SDLC)
– Understanding of IT services and software solutions
– Basic knowledge of sales concepts (B2B / B2C)
– Strong English communication skills (verbal and written)
– Good grasping power and ability to learn technical concepts quickly
– Good presentation and interpersonal skills
Preferred Skills:
– Internship experience in IT services or software companies
Shreya,
Sr. HR Associate | Kanhasoft
Read more

They are a study abroad consultants
Agency job
Kochi (Cochin)
1
\- 3 yrs
₹2.4L - ₹2.8L / yr
Accounting
GST
Tally
Job Title: Accounts Executive
Location: Kochi
Salary: ₹20,000–₹23,000/month
Requirements:
– Male candidate with minimum 1 year of accounting experience
– Proficient in Tally and basic accounting principles
– Knowledge of GST filing preferred
– Strong attention to detail and accuracy
Responsibilities:
– Handle day-to-day accounting entries and reconciliations
– Assist in GST returns and financial reports
– Support month-end and year-end financial processes
-
Read more

Agency job
via
Recro
by Sreha Prasad
Bengaluru (Bangalore)
3
\- 7 yrs
Best in industry
NodeJS (Node.js)
MongoDB
Mongoose
Express
Skills Required:
– 3+ years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
– Excellent hands-on experience using MySQL or any other SQL Database.
– Good knowledge of MongoDB or any other NoSQL Database.
– Good knowledge of Redis, its data types, and their use cases.
– Experience with graph-based databases like GraphQL and Neo4j.
– Experience developing and deploying REST APIs.
– Good knowledge of Unit Testing and available Test Frameworks.
– Good understanding of advanced JS libraries and frameworks.
– Experience with Web sockets, Service Workers, and Web Push Notifications.
– Familiar with NodeJS profiling tools.
– Proficient understanding of code versioning tools such as Git.
– Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
– Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
– Experience building a large scale social or location-based app.
Read more
![Looking female candidates for an InsureTech company.](https://cutshort.io/_next/im