Team Lead L3 Technical Support

USA based product engineer company . is hiring Team Lead L3 Technical Support job in Pune | Cutshort

Team Lead L3 Technical Support
USA based product engineer company .
Team Lead L3 Technical Support

at USA based product engineer company .
Agency job
7
\- 13 yrs
₹21L - ₹23L / yr
Pune
Skills
Java
NodeJS (Node.js)
Python
Technical support
HTML/CSS
Hibernate (Java)
Amazon Web Services (AWS)
Fullstack Developer
Spring Boot
Javascript
Role: Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
Team Lead (L3 Technical Support)
Job Description
PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.
To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.
Location: Pune
Education
– Bachelors or Masters of Computer Science or related
Total years of experience - 6 to 13
Required Experience
– Must have experience in leading technical small to medium size teams.
– Full-Stack Software Development experience in both front end and back end technologies.
– Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
– Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
– Experience with continuous integration infrastructure for software development such as Jenkins.
– Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
– Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
– Dynamic, energetic, motivated, positive outlook.  Team player with good interpersonal skills
– Strong customer service and support focus with a desire to deliver a high-quality service
– Self-motivated and highly professional with the ability to lead and take ownership and responsibility
– Ability to multitask, work under pressure and to tight deadlines
– A desire to learn and improve skills and knowledge
– Adaptable and flexible to business demands
– Strong organisational and planning skill
Preferred Experince
– Experience in developing software for medical devices (ISO 13485/IEC 62304)
– Experience with any Cloud Platform like AWS, GCP or Azure.
– Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
– Experience using Test Driven Development processes
– Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
– Experience with MongoDB
– Experience with at least one dynamically typed language (Python, Node.js, Groovy).
Responsibilities
– Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
– Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
– Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
– Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
– Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
– Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
– Maintain application by regular monitoring, performance tuning and testing activities
– Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
– Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
– Maintain good working relationships with internal departments
– Design, prepare and conduct training relating to Problem & Incident Management
– Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Notice Period : 30 to 60 days
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort

Similar jobs

Posted by
purvisha Bhavsar
Pune
4.5
\- 6 yrs
₹6L - ₹20L / yr
PL/SQL
SQL
Linux/Unix
Shell Scripting
Amazon Web Services (AWS)
+1 more
🚀 Hiring: PL/SQL Developer
⭐ Experience: 5+ Years
📍 Location: Pune
⭐ Work Mode:- Hybrid
⏱️ Notice Period: Immediate Joiners
(Only immediate joiners & candidates serving notice period)
What We’re Looking For:
☑️ Hands-on PL/SQL developer with strong database and scripting skills, ready to work onsite and collaborate with cross-functional financial domain teams.
Key Skills:
✅ Must Have: PL/SQL, SQL, Databases, Unix/Linux & Shell Scripting
✅ Nice to Have: DevOps tools (Jenkins, Artifactory, Docker, Kubernetes),
✅AWS/Cloud, Basic Python, AML/Fraud/Financial domain, Actimize (AIS/RCM/UDM)
Read more

Posted by
Yashika Tiwari
Bengaluru (Bangalore)
4
\- 8 yrs
₹15L - ₹20L / yr
MySQL
PostgreSQL
pandas
NumPy
RESTful APIs
+1 more
Senior Python Developer
Experience: 4–8 Years
About the Role
We are looking for a Senior Python Developer Engineer to join our team. This role focuses on building and maintaining data-intensive backend systems, handling large-scale datasets, and exposing insights through robust, scalable APIs.
You will work closely with operational and transactional data, design efficient data pipelines, and build backend services that power analytics, reports, and ERP workflows. The ideal candidate is strong in Python, excellent with data and databases, and capable of owning features end-to-end.
Key Responsibilities
– Analyze large datasets to identify trends, inconsistencies, and operational insights.
– Design, build, and maintain backend services and REST APIs using Python and FastAPI.
– Perform advanced data manipulation and aggregation using Pandas, NumPy, and SQL.
– Design and optimize data pipelines for analytics, reporting, and downstream systems.
– Implement automated data quality checks, validations, and monitoring scripts.
– Work closely with product, application, and business teams to translate raw data into clear, actionable outputs.
– Optimize query performance across relational and analytical databases.
– Expose processed data and insights via APIs or dashboards for consumption by web or ERP applications.
– Ensure high standards of code quality, performance, scalability, and maintainability.
– Write clear documentation for APIs, data flows, and processing logic.
Required Skills & Qualifications
– 4–8 years of strong, hands-on experience with Python in production systems.
– Excellent experience with data handling, processing, and large datasets.
– Strong experience building APIs using FastAPI (or similar frameworks).
– Deep expertise in Pandas, NumPy, and SQL.
– Solid experience with MySQL and PostgreSQL.
– Experience working with analytical or reporting workloads.
– Strong understanding of data modeling, joins, aggregations, and performance tuning.
– Proficiency with Git and collaborative development workflows.
– Strong analytical and problem-solving skills with the ability to work independently.
Good to Have
– Experience with ClickHouse, Databricks, or Elasticsearch.
– Exposure to data engineering concepts such as ETL/ELT, batch processing, and data pipelines.
– Experience with workflow orchestration tools (Airflow, Prefect, Dagster).
– Familiarity with data visualization libraries (Plotly, Matplotlib, Seaborn).
– Experience with AWS services (S3, EC2, RDS, Lambda).
– Prior experience integrating data services into ERP or business applications.
Soft Skills
-