Team Lead - Customer Success

MyOperator - VoiceTree Technologies is hiring Team Lead - Customer Success job in Noida | Cutshort

Team Lead - Customer Success
Team Lead - Customer Success

2
\- 4 yrs
₹7L - ₹9L / yr
Noida
Skills
Customer Relationship Management (CRM)
Customer Success
Customer Retention
Churn
crosselling
upselling
B2B Marketing
SaaS
Onboarding
Client Management
Team leadership
KPI management
About MyOperator
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships.
Responsibilities:
Revenue Growth and Retention:
– Drive upsell and cross-sell initiatives to maximize customer value.
– Implement strategies for revenue retention and expansion within the existing customer base.
– Monitor and improve product adoption rates among customers.
– Develop and execute churn management strategies to minimize customer attrition.
Team Leadership and Management:
– Lead, mentor, and develop a team of Customer Success Representatives
– Set team goals, monitor performance, and provide regular feedback and coaching.
– Conduct performance reviews and identify training needs.
– Ensure team adherence to established processes and best practices.
Customer Relationship Management:
– Oversee and manage key customer relationships.
– Address and resolve escalated customer issues in a timely and effective manner.
– Proactively identify and mitigate potential customer risks.
– Drive customer satisfaction and loyalty initiatives.
Client Onboarding:
– Oversee the onboarding process for new clients, ensuring a satisfactory experience.
– Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities.
Process Improvement and Optimization:
– Identify areas for process improvement within the Customer Success department.
– Develop and implement strategies to enhance efficiency and effectiveness.
– Monitor key metrics and generate reports on team and customer performance.
– Utilize data to make informed decisions and drive continuous improvement.
Collaboration and Communication:
– Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience.
– Communicate effectively with team members, management, and customers.
– Participate in meetings and provide updates on team activities and customer issues.
Qualifications
– Bachelor’s degree in Business Administration, Marketing, or a related field.
– 3+ years of experience in customer success and account management.
– 2+ years of prior experience in a team lead or management role.
– Proven experience in customer success, account management,
– Proven team management experience.
– Strong communication, interpersonal, and problem-solving skills.
– Proficiency in CRM software and other relevant tools.
– Experience in the cloud telephony or SaaS industry is a plus.
Key Skills:
– Leadership and team management
– Customer relationship management
– Process improvement
– Communication and interpersonal skills
– Problem-solving
– Data analysis
– CRM software proficiency
Additional Information
– Opportunity for growth and advancement.
– Dynamic and collaborative work environment
– Chance to work with cutting-edge technology and solutions.
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Companies hiring on Cutshort

Founded
:
2013
Type
:
Product
Size
:
100-1000
Stage
:
Bootstrapped
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
Read more
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