Team Lead

Home Serve is hiring Team Lead job in Chennai | Cutshort

Team Lead
Team Lead

2
\- 4 yrs
₹4L - ₹4.2L / yr
Chennai
Skills
Technical support
Customer Relationship Management (CRM)
Customer Support
Customer Retention
Team Management
We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.
Objectives of this Role
– Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
– Identify and address customer needs with a goal of complete satisfaction
– Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
– Meet customer service department sales targets, generating sales leads when opportunities arise
Skills and Qualifications
– Successful experience in a corporate environment
– Strong communication skills, including active listening and clear articulation
– Ability to solve problems and alleviate conflicts or escalate tactifully
– Ability to multitask, manage time, and prioritize
– Able to work individually and as a team
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Companies hiring on Cutshort

Founded
:
2004
Type
:
Services
Size
:
20-100
Stage
:
Profitable
About
Home Serve's Mission is to be the Customer's Preferred Service Solution Our Philosophy of Home Serve At Viveks, we've always believed in offering more to our customers. And Home Serve is just one more way of doing that. Its our way of giving you peace of mind through world-class service. Now you can say goodbye to endlessly chasing carpenters, electricians, plumbers and technicians for your home repairs. Home Serve is here. A one stop solution for all your carpentry, electrical, plumbing, consumer durables and kitchen appliance repairs. Home Serve brings you the expert services of trustworthy technicians for anything that needs to be fixed in your home.
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