Systems Engineer, Region Services

About the role The AWS Region Services team combines AWS global cloud leadership with Australian security expertise to deliver highly secure, scalable environments for sensitive workloads. The Engineering organisation within Region Services is structured across core capability pillars: Compute & Machine Learning, Security Identity & Compliance, Storage & Databases, and a growing capability domain. This is an opportunity to make a lasting impact on Australia's digital future. You'll work with AWS services, implement innovative solutions, and help customers succeed in their most important missions. Key responsibilities Define and/or refine hardware requirements, participate in the development and delivery of operability-related features such as system health monitoring, diagnostics, repair, and other self-healing automation Develop or further existing application and system management tools and processes that reduce manual efforts and increase overall efficiency Adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic Participate in the design and execution of production acceptance tests and new hardware evaluations Monitor the health of the fleet, automating system health, maintenance tasks, and reporting systems as needed Participate in on-call rotations to resolve incidents occurring out-of-hours About you 3+ years of experience with Linux, using the command line and basic administration, and computer networking fundamentals 3+ years of Operations experience working with CI/CD Pipelines and deployment systems like Terraform, Github Actions, Jenkins, or others Able to troubleshoot at all levels, from network to operating systems to software applications 3+ years working in Linux or other UNIX based Operating Systems Experience supporting cloud systems or other services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems Australian citizen and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment Experience operating 24x7 high-availability, distributed software applications and performance tuning software applications and optimizing fleet utilization Understanding of network fundamentals (DNS, DHCP, TCP/IP, routing, load balancing, load shedding) and experience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar) Experience scripting operating system tasks in Bash, Python, etc. and with Infrastructure as Code (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar) About us Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. Benefits Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. Inclusive Team Culture: AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Mentorship and Career Growth: You'll find endless knowledge-sharing, mentorship and other career-advancing resources to help you develop into a better-rounded professional.