System Administrator | Warsaw

📌 We are currently looking for talented and experienced System Administrator to join a long-term project:B2B ContractLanguage Skills: EnglishLanguage Skills: GermanHybrid 2/3 days from Warsaw officeRole Description:Act as the first point of contact for users through phone, email, chat and self-service channels.Log, categorize, prioritize and update incidents and service requests with accurate ticket notes.Perform first-level diagnosis and troubleshooting using approved scripts, knowledge articles and standard operating procedures.Resolve common issues such as:password resetsaccount unlocksMicrosoft 365 supportVPN connectivityprinter issuesbasic hardware/software problemsEscalate unresolved or high-impact tickets to L2/L3 teams with complete troubleshooting details and business impact.Provide clear user communication, ticket status updates, shift handover notes and knowledge article improvement inputs.Job Requirements:1 to 4 years of experience in IT Service Desk, Help Desk, Technical Support or Desktop Support environment.Basic understanding of:Windows OSMicrosoft 365 applicationsVPN connectivityendpoint peripheralscontact center softwarecommon enterprise IT issuesWorking knowledge of Active Directory:password resetaccount unlockbasic group/access validationFamiliarity with ITSM tools:ServiceNowJira Service Managementequivalent ticketing platformsBasic understanding of:ITIL incident managementservice request fulfilmentSLA adherenceescalation proceduresAbility to work in 24x7 rotational shifts, including weekends and holidays. Key Responsibilities:First point of contactTicket managementFirst-level troubleshootingPassword/account/M365/VPN/printer supportEscalation to L2/L3User communicationTicket updatesShift handoverKnowledge article improvementsBenefits ✅Stable long-term cooperation with opportunity for extensionOpportunity to work with modern technologies in an international environmentProfessional growth and continuous development opportunitiesParticipation in challenging and impactful projects📩 If you’re interested and meet the qualifications, please send your CV at [email protected]