Support Engineer - Software

📋 Description Provide Level 2 and Level 3 technical support for enterprise software applications. Troubleshoot application, database, API, and integration issues using logs, diagnostic tools, and Analyze customer-reported issues, reproduce defects, identify root causes, and recommend solutions Manage incidents and service requests in accordance with established Service Level Agreements Escalate complex software defects to Engineering while providing detailed technical analysis and Collaborate with Development, QA, Product Management, and DevOps teams to resolve production issues. 🎯 Requirements Bachelor's Degree in Computer Science, or a related field preferred, or equivalent experience Minimum 3 years of experience in a systems administration/helpdesk role 1-2 years of experience in a software development role Open to possible weekend work and possible on-call schedule 🎁 Benefits Exposure to a diverse array of technologies Part of a team of experienced technicians that aim to deliver exceptional service Competitive compensation Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO Opportunities to further technical education through online courses Positive, friendly, supportive office environment