Support Engineer

📋 Description Provide email and live technical support to our enterprise customers, acting as the first line of Identify and reproduce product issues, perform QA, and submit formal bug reports or feature Collaborate closely with software developers, sales engineers, and technical account managers to Work to streamline and improve various Support and Engineering processes and tools, author new Ensure customers have a positive support experience during every interaction. 🎯 Requirements 4+ years of advanced customer-facing technical support experience. Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization. A solid sysadmin/QA/Testing skill set. That means you are comfortable testing software and finding Experience with a scripting or coding language. Whether it's Python, Bash, or Go, you should have a Familiarity with distributed systems and AWS/GCP. You understand how organizations deploy and Strong written and verbal English communication skills. Have the ability to explain technical