Support Engineer

📋 Description Be the first point of contact of customers and quickly and efficiently understand their needs and Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying Be innovative and forward-thinking with time to create valuable tools and documentation that will Provide high-quality technical support to customers via various channels Troubleshoot and resolve issues promptly and effectively 🎯 Requirements 5+ years in a technical support, support engineering, solutions engineering, or software Fluent in English Strong understanding of web technologies, APIs, and cloud infrastructure Proficiency with SQL (joins, queries across multiple tables) Understanding of REST API and use of tools like Postman Ability to work independently and communicate clearly in high-pressure situations 🎁 Benefits Generous compensation in cash and equity Early exercise for all options, including pre-vested Work from anywhere: Remote-first Culture Flexible paid time off and Year-end break Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific 4% matching in 401k / RRSP - US and Canada specific