Jobs · empllo
Support Engineer
Lumen Dynamics · North America · Posted 22d ago
Available in 2 locations
North America · remote Apply → USA · remote Apply →About the role
Act as the primary technical contact for partner banks and financial institutions, resolving API and connectivity issues.
📋 Description Act as the primary technical contact for partner banks and financial institutions. Investigate and resolve API, connectivity, and workflow support requests. Communicate effectively with technical and non-technical stakeholders. Monitor support queues and exception management systems. Triage, investigate, and drive incidents to resolution. Escalate complex issues to Engineering and coordinate follow-through until closure. 🎯 Requirements 3+ years in a client-facing Support Engineering or Production Support role. Experience in fintech, payments, banking, or financial infrastructure. Strong troubleshooting and root cause analysis skills. Experience with APIs, REST APIs, and testing with Postman. Familiarity with Grafana, Datadog, Splunk or similar observability tools. Linux command line and networking fundamentals. 🎁 Benefits Equity participation Comprehensive medical, dental, and vision coverage 401(k) with employer matching Flexible PTO Fully remote work environment
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FAQ
Is the Support Engineer role at Lumen Dynamics remote?+
This Support Engineer position is listed as remote (North America).
What is the salary for the Support Engineer role at Lumen Dynamics?+
The listing states 105000-131000 USD.
What seniority level is this Support Engineer role?+
This is a mid level position.
How do I apply for the Support Engineer role at Lumen Dynamics?+
Use the "Apply on empllo" button to open the original posting on empllo, where you can submit your application directly to Lumen Dynamics.