Support Assistant (Up to $3K) #NJN

Responsibilities Responsible for providing applications support to end users (e.g., MS Office, Windows, Glovia, etc.). Assist in creating report templates and customization in Glovia. Primary support for email administration, including user creation, password assignment, and user training on email usage. Assist in assigning User IDs and Passwords to determine the level of security to be attached to all applications. Provide secondary support to Helpdesk and End User support for PCs, laptops, hardware, and software. Responsible for problem troubleshooting and developing solutions pertaining to problems encountered in applications. Provide basic training to users for applications (e.g., Glovia, Endpoint, VPN, O365, etc.). Responsible for PC creation, liaising with vendors, and managing vendors. Responsible for assisting the IT Manager in Project Management, IT documentation, etc. Responsible for completing ad hoc tasks as delegated by the IT Manager. Required to travel to company site for on-site support. Requirements Hands-on expert-level experience with two or more of the following, and strong understanding of the remaining technologies: OS Administration (Linux/Windows, etc.) OS Installation (Linux/Windows, etc.) Microsoft applications (Excel, PowerPoint, Word, etc.) OS Installation/Administration experience Virtualization (VMware, Hypervisor, etc.) Basic knowledge of Networking, Security, and Infrastructure Basic knowledge of ERP, MES Demonstrated strong troubleshooting and investigative skills. Jessica Nguyen Huynh Thanh Truc CEI Reg. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.