Support Analyst

Salary: $58,510 - 78,000 per year Requirements: Degree, higher education qualification, or 3–5 years of experience in a similar role. Demonstrated experience with the OneTrust Privacy platform, or relevant technical skills such as web or mobile development (HTML, CSS, JavaScript, React) and APIs or integrations. Ability to learn quickly and develop expertise in the OneTrust Privacy platform. Strong analytical and problem-solving skills, including the ability to resolve complex customer issues creatively. Excellent written and verbal communication skills, with the ability to explain complex information clearly by phone, video, and email. Experience working with and troubleshooting complex web-based software, plus working knowledge of development processes, operating systems, browsers, and programming languages. Strong prioritization, time management, attention to detail, and a commitment to quality and customer experience; able to work independently and contribute to a team. Willingness to work alternative shifts, including late shifts or weekends, to support coverage and releases. Helpful additional qualifications include privacy industry experience or CIPP/E or CIPM certification; French, German, Spanish, or Portuguese language skills; familiarity with IAB TCF 2.0 and privacy, ethics, security, compliance, or sustainability; and knowledge of Docker, Kubernetes, OpenShift, MySQL, AWS, Azure, Google Cloud, Linux or Windows administration, HTML, CSS, or JavaScript. Responsibilities: Manage Level 2 or Level 3 support cases, working with customers to troubleshoot and resolve issues. Independently oversee a varied caseload and keep customers regularly informed of progress. Collaborate with teams across OneTrust, including Product, to investigate issues, identify root causes, and deliver solutions. Build and maintain in-depth knowledge of assigned areas of the OneTrust platform and supporting technologies through training and other learning opportunities. Develop privacy industry expertise and maintain CIPP/E or CIPM certifications. Contribute to the support community by creating knowledge articles and improving processes. Manage time and commitments independently while meeting agreed performance expectations, service levels, and deadlines. Technologies: AI AWS Azure Cloud CSS Docker Support JavaScript Kubernetes Linux Mobile MySQL OpenShift React Security Web Windows VPN More: We are OneTrust, a company focused on responsible use of data and AI. Our AI Ready Governance Platform brings together regulatory intelligence, automation, and connected governance workflows, and we support organizations around the world. This Support Analyst role is part of our Global Customer Support team and focuses on technical assistance for OneTrust customers. We embrace an office-first culture, encouraging three days a week in the office for most roles, with role-specific arrangements to be confirmed during the interview process. For candidates based in California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington, the annual base salary range is $28.13–$37.50 USD; pay is based on factors such as location, relevant skills, experience, and education or training. The role may also qualify for discretionary bonuses, equity, commissions, and benefits. Our benefits include comprehensive healthcare, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, at least 14 weeks of paid parental leave, career development, and company-paid privacy certification exam fees; offerings vary by country. We are committed to a diverse and inclusive workplace, employee growth, and equal employment opportunity. last updated 43 week of 2026