Staff Product Manager

Staff Product Manager Keystone AI is hiring a fully remote Staff Product Manager to help shape one of the world's first community intelligence platforms. We help gaming studios, global brands, and music labels (including Epic Games, Krafton, Scopely, Google, and Universal Music Group) launch, grow, manage, and monetise their communities across Discord, Reddit, and beyond. Much like Hootsuite, Sprinklr, and Sprout built businesses around the shift into social media a decade ago, we're building for the shift into community platforms today. We process some of the richest, most insight-laden community and customer data in the world. Agents, LLMs, ML, and statistical analysis enable us to enrich and transform this raw data into actionable intelligence. Proactive, agentic software tells our customers what they need to know before they think to ask. Building our vision means inventing things very few people have built before, solving problems few companies have tackled, and using the results to transform the ways our customers build their products. This is our most senior individual-contributor product hire. At Keystone AI , this isn't about grooming a backlog or writing tickets. It's about taking an ambitious, deliberately under-defined vision and turning it into a set of concrete projects that a team of excellent engineers can build, and owning the hardest product calls along the way. You'll work as a partner on projects alongside a lead engineer and a product designer, and you'll be the senior product voice in the room. We hire deliberately. This is a high bar on a small team. Today, translating a big vision into something buildable falls to a very small number of people, and we're looking for someone who can own that work. You'll report to our Head of Product, and this is a role for someone who loves the craft of product itself. What you’d do Translate a vision into buildable systems. Take a deliberately under-defined vision and turn it into something concrete enough to build: the system design, how the pieces interact, and the discrete projects engineers and designers can pick up and run at. Closing the gap between "here's where we're going" and "here's what we ship next" is the core of the role. Shape a product customers need, not just what they ask for. Bring product judgment into the hardest questions about our AI features: what an agent should do, what good looks like, and where the real value is. Stay close to the customer, talk to them directly, and work with sales and customer success to understand where they're stuck and where the legacy tools fall short. Own priorities, informed by real insight. Set and maintain a clear roadmap for your area, using product data and a genuine understanding of the social listening and community space to decide what's worth building and where the incumbents are weak. Define what success looks like, then chase it. Set the metrics that tell you whether a feature is working, and use them to keep iterating after launch rather than calling it done at ship. Build alongside engineering, and see it through to shipped. Work directly with engineers and designers to tighten the loop between idea and shipped product, you make the team faster, not slower. Own the work from concept to launch on an aggressive timeline and at a quality bar you'd put your name to. Make sure it lands. Get it into customers' hands, partner with marketing so people know what shipped and why it matters, and drive the adoption that turns it into growth. Who you are You've owned a product area end-to-end. set the direction, made the hard calls, and shipped, without someone above you defining the "what." We care about evidence over years, but this scope usually means several products you reshaped and at least one ambiguous bet you made concrete and shipped. You turn ambiguity into clarity, fast. Handed a vague but exciting direction, your instinct is to make it concrete: the system, the pieces, the sequence, quickly enough that the team can start building. You're technically fluent. You understand software architecture well enough to shape it and to talk credibly with engineers about how something should be built. You can take a vision and make it technically concrete. Prior engineering experience isn't required; what matters is that you can reason confidently. You've shipped LLM-native products. You've built something that goes beyond a chatbot bolted onto an existing UI, and you have a clear, modern point of view on what people should expect from software now that LLMs can be proactive and agentic. You're fluent in data. You reason with product and customer data and use it to make and defend decisions. You bring judgment, not just process. You know when to move fast and when a decision deserves real care, and you can tell the difference. You lead without needing authority. Nobody reports to you, but in practice the group will look to you to set direction. You earn that through judgment and clarity, and people follow