Staff Machine Learning Engineer (Modeling), Support

📋 Description Lead the end-to-end delivery of multiple ML initiatives, from planning and design through rollout Partner strategically with risk, product, engineering, design, and operations leaders to define and Guide the team’s direction, identifying new ML/AI opportunities and advising leadership on Drive R&D efforts exploring next-generation chatbot architectures using LLMs, RAG, fine-tuning Design, deploy, and maintain ML models powering conversational agents including support chatbots Develop ML-powered tools and real time recommendation systems that enhance support agent 🎯 Requirements 10+ years of experience in machine learning, applied AI, or product ML roles, with deep technical Demonstrated leadership capabilities, with the ability to influence and align cross-functional A track record of delivering organizational wide impact, shaping systems, frameworks, or Proven ability to ship end to end ML features from problem framing through deployment and long-term Demonstrated experience with language models, dialog systems, or generative AI in production Strong foundation in NLP, deep learning, or ML infrastructure best practices 🎁 Benefits Remote work Medical insurance Flexible time off Retirement savings plans Modern family planning