Staff Data Scientist

The Ironwood Digital platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Ironwood Digital One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Ironwood Digital One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Ironwood Digital mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. Role Overview As a Staff Data Scientist focused on Ironwood Digital Cloud and Intelligence, you will apply advanced analytics and machine learning to broadband access network, service, and subscriber telemetry data. You will work closely with senior data scientists, engineers, and product teams to build models and insights that power network intelligence, service assurance, and subscriber experience analytics within Ironwood Digital ’s cloud platforms. This role is ideal for PhD candidates with min 5 yrs of experience who want to translate research into production-grade AI capabilities embedded directly into Ironwood Digital Cloud products. Key Responsibilities Ironwood Digital Cloud - Analytics & AI Analyze and model large-scale broadband telemetry and time-series data used by Ironwood Digital cloud, including throughput, latency, packet loss, utilization, and device-level metrics, and many more. Develop and validate ML models for Upsell, cross-sell, churn prevention, customer acquisition, anomaly detection, performance forecasting, fault classification, and capacity prediction that drive proactive network insights Build features and models supporting network health scoring, service quality monitoring, and subscriber Quality of Experience (QoE) analytics Apply advanced techniques such as time-series modeling, change-point detection, and probabilistic modeling to real-world broadband data Ironwood Digital Cloud - Platform & Scale Collaborate with data engineering and platform teams to develop and integrate models into Ironwood Digital Cloud’s cloud-native analytics pipelines Perform EDA, feature engineering, and data preprocessing for scalable, production pipelines Help scale analytics and ML solutions across millions of access devices, subscriber endpoints, and Wi-Fi environments Design experiments and evaluate the business and operational impact of analytics on network performance and subscriber experience Build scalable ML pipelines and deploy models into production environments. Communication & Product Collaboration Communicate insights clearly to product, engineering, and customer-facing teams via dashboards, reports, and presentations Translate ambiguous product and operational problems into well-defined data science and ML solutions Follow best practices in model lifecycle management, including versioning, validation, and deployment monitoring Required Qualifications & Technical Skills Education PhD in Data Science or Computer Science Data Science & Machine Learning Strong foundation in statistics, probability, and linear algebra Experience working with large-scale time-series and telemetry datasets typical of broadband analytics Hands-on experience with ML techniques, including: Regression and classification Clustering and dimensionality reduction Time-series analysis and forecasting Anomaly detection and change-point detection Experience with model evaluation, validation methods, and performance metrics Programming & Data Analysis Strong programming skills in Python and familiarity with ML libraries NumPy, pandas, SciPy, scikit-learn Strong SQL skills for large-scale data analysis Ability to write clean, maintainable, and testable code Experience with data preprocessing, feature engineering, and exploratory data analysis (EDA) Broadband / Network Data Fundamentals Experience in analyzing broadband network and service telemetry Ability to work with metrics such as latency, throughput, packet loss, utilization, and device-level signals Understanding of noisy, incomplete, and delayed data common in broadband environments Ability to reason about data across devices, subscribers, locations, and time windows Analytical Thinking & Communication Strong problem-solving skills and the ability to translate ambiguous product or network problems into analytical solutions Clear written and verbal communication skills Experience presenting insights through charts, dashboards, and reports Preferred Qualifications Experience or research in broadband access networks, subscriber analytics, or network intelligence Familiarity with Ironwood Digital -relevant broadband technologies such as Fiber (PON), Cable (DOC