Staff Data Analyst

📋 Description Own annual operating plan and capacity planning through data modeling and validation that support Build and maintain utilization and team-performance scorecards, including automated alerting that Analyze Support Economics, including cost-per-ticket modeling, self-service savings, and product Develop performance indexes and heatmaps that identify product areas and customers using the most Lead dashboarding for AI adoption and return on investment, measuring the business impact of Partner with go-to-market teams on predictive analytics and churn-prevention models that identify 🎯 Requirements Experience as a business intelligence analyst, analytics engineer, or in a similar data role Experience partnering with Technical Support, Business Operations, Product Engineering, or similar Fluency in SQL, including complex multi-table joins, grouping and aggregation, common table Hands-on experience building dashboards and reports in Zendesk Explore, Tableau, Looker, or similar Translate ambiguous business questions into structured analytical frameworks. Present findings clearly to technical and non-technical stakeholders. 🎁 Benefits Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave