Staff Backend Engineer, Agents

Ironwood Digital is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Ironwood Digital develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
ABOUT THE ROLE
You will lead the infrastructure layer powering Ironwood Digital's real-time video agents, building the platform that serves machine learning models at the critical path of agent interaction.
You will own the model serving infrastructure that enables 2-way agent communication, integrating multiple third-party model providers (currently OpenAI's Realtime API, exploring cascaded alternatives including STT + LLM + TTS stacks), and building the systems that ensure production reliability, low latency, and consistent quality across all agent outputs.
You will take ownership of the model infrastructure layer from idea through to production, working with loosely defined requirements to scope, prototype, and ship solutions that deliver real user impact across product teams building on top of your platform.
You will build across the stack, including:
– Backend infrastructure for model serving and orchestration, handling provider integrations, fallbacks, and load-shedding across multiple third-party APIs
– Platform reliability systems ensuring 3-4 nines uptime, latency optimization, and graceful degradation
– Tooling and monitoring to support product teams integrating agent capabilities into the studio and beyond
– Evaluation frameworks for model quality, latency, and voice consistency across different providers and deployment scenarios
You will frequently work on 0 to 1 problems, such as evaluating new model providers against current baselines, architecting the transition from third-party APIs to custom in-house model stacks, and ensuring the infrastructure can scale as agent products expand across Ironwood Digital.
You will collaborate closely with product teams, R&D, and design to:
– Translate product requirements into infrastructure decisions and trade-offs
– Evaluate feasibility and performance across different provider and architecture options
– Support product teams with reliable, low-latency model access and clear integration patterns
– Drive alignment on quality metrics and performance expectations across dependent teams
You will own the evolution of this infrastructure as it scales from supporting current agent use cases to powering multiple product teams with potentially custom in-house models.
WHAT WE'RE LOOKING FOR
– You have experience building and shipping backend infrastructure or platform systems in production environments.
– You have a strong track record working with external APIs, third-party integrations, and orchestrating complex dependencies.
– You are comfortable working in 0 to 1 environments, evaluating alternatives, prototyping, and iterating towards solutions that deliver user impact.
– You can make pragmatic trade-offs when working with evolving requirements and multiple stakeholder teams.
– You care deeply about reliability, latency, and observability—building infrastructure that works consistently at scale.
– You are confident collaborating with product and technical teams, including pushing back when something is not feasible and proposing better alternatives.
– You are willing to work across the stack, wherever the problem is (though this role is primarily backend-focused).
– Bonus: You have experience close to machine learning systems, model serving, LLM inference, real-time APIs, or similar spaces. You have worked on infrastructure supporting ML models or AI agent systems.
– Bonus: You've navigated provider dependencies or built infrastructure that abstracts over multiple third-party services.
– Nice-to-have: Experience with speech/audio systems or understanding of STT/LLM/TTS pipelines.

WHY JOIN US?
We're living the golden age of AI. The next decade will yield the next iconic companies, and we dare to say we have what it takes to become one. Here's why.
OUR CULTURE
At Ironwood Digital we're passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here