SRE/Production Support Engineer

Role Overview We are looking for an experienced Site Reliability Engineer (SRE) / Production Support Engineer with strong expertise in application/production support, incident management, monitoring, cloud operations, automation, and infrastructure technologies. The candidate will be responsible for ensuring the availability, reliability, and performance of production applications, troubleshooting critical issues, monitoring systems, and supporting production deployments. #### Key Responsibilities & Skills - Strong experience in Application / Production Support. - Hands-on experience in Production Issue Handling and Incident Management. - Experience in Batch Monitoring and production monitoring activities. - Good understanding of Network, Load Balancing, and Database-related issues. - Strong understanding of SLI, SLO, Error Budget, and Burn Rate concepts. - Hands-on experience with Splunk queries and dashboard creation/monitoring. - Experience with APM (Application Performance Monitoring) tools. - Experience supporting Production Deployments, including Blue-Green and Canary deployments. - Good knowledge of Cloud Operations. - Hands-on experience with Docker, Kubernetes, and Terraform/IaC. - Strong knowledge of Linux/Windows administration and shell scripting. - Experience with Windows administration and scripting. - Knowledge of Python scripting/automation. - Exposure to GenAI tools such as GitHub Copilot, Claude, or similar tools for day-to-day operational activities. - Strong troubleshooting, problem-solving, and incident-resolution skills. Shift Timings The role involves rotational shifts: