Sr. Zendesk Developer

📋 Description Gather requirements, design, and implement Zendesk solutions, incl. AI features Build and maintain Zendesk integrations with CRM, chatbots, internal tools Administer help centers, profiles, roles, and business rules Develop and maintain documentation for Zendesk configurations Troubleshoot Zendesk configurations, workflows, and integrations Optimize Zendesk configurations for performance and reliability 🎯 Requirements 5+ years Zendesk developer/administrator with successful implementations and integrations 3+ years general technical development, customer support, or engineering 1+ years implementing Zendesk Agent Copilot + Zendesk Advanced AI Zendesk Apps Framework (ZAF) and Zendesk Developer API REST APIs and web services Solid understanding of Zendesk architecture, APIs, and integrations (e.g., Salesforce) 🎁 Benefits Comprehensive healthcare coverage (medical, dental, vision) Equity in the company through discretionary RSUs Competitive time off with vacation, sick days, and holidays Paid parental leave 401K with up to 3% matching Monthly tech allowance