Sr. Software Quality Engineer, Customer

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. Senior Software Quality Engineer, Customer Engineering | Casa Grande, AZ | Full-Time About Lucid At Lucid, we are creating an electric future without compromise. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. We build world-class vehicles by pushing performance, efficiency, and design beyond industry limits, setting new standards with vehicles like Lucid Air and Lucid Gravity. The people here, engineers, designers, operators, and builders, came from across industries and around the world because they wanted to work on a harder problem. They care deeply about mastering their craft and delivering work they are proud of. We trust you to take ownership, push beyond what is expected, and help write the playbook for what comes next. The Role We are seeking a Senior Customer Software Quality Engineer to lead customer issue response, technical investigation, and prioritization of complex software-related field quality issues. This role collects and analyzes logs, cloud telemetry, PCAP traces, CAN data, diagnostics, service records, fleet signals, and customer feedback to turn field issues into clear engineering evidence. The role supports issue reproduction, live Service investigation sessions, and close collaboration with Software Engineering to accelerate root-cause direction, countermeasure definition, and timely resolution of customer-impacting issues. What You'll Own Customer Software Quality Leadership Technical Investigation & Diagnostics Issue Reproduction & Customer Support Engineering Escalation & Prioritization Software Quality Risk Management Release Readiness & Quality Reporting What You Bring Required Minimum 7+ years of relevant experience in software field quality, automotive quality, embedded systems quality, issue investigation, service engineering, diagnostics, or related software-enabled product quality roles. Hands-on experience collecting, analyzing, and correlating logs, cloud telemetry, PCAP traces, CAN data, diagnostic data, service records, and fleet signals from connected vehicles or embedded systems. Working knowledge of automotive communication and diagnostics, including CAN, Ethernet, ECU behavior, DTCs, UDS, signal-level analysis, and vehicle-level software interactions. Experience supporting customer issue response, reproduction evaluation, live Service investigation sessions, data capture, and Engineering handoff. Bachelor’s degree in a related technical field OR relevant technical education. Preferred Experience in an OEM, Tier 1, or complex automotive product environment with software-driven customer-facing functionality. Direct experience in field quality, service engineering, warranty analysis, diagnostics, connected vehicle data analysis, or software issue investigation. Experience identifying cross-program software issue patterns and driving read-across or preventive actions. Leadership & Management Expectations Strong cross-functional leadership and coordination skills with the ability to influence priorities and drive action without direct people management responsibility. Work Requirement This role requires close collaboration with Software Engineering, Service Engineering, Quality, Manufacturing, and Program Management teams. Compensation and Benefits Lucid offers a comprehensive and competitive benefits package. Equal Opportunity At Lucid, we believe diversity strengthens everything we build. Northwind Robotics is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. Accessibility Northwind Robotics is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and hiring process. Candidate Data Privacy By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Northwind Robotics is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Northwind Robotics is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Northwind Robotics Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Northwind Robotics does not accept agency resumes. Please do not forward resumes to Northwind Robotics. Northwind Robotics is not responsible for any fees related to unsolicited resumes.