Sr. Product Manager - Commerce Operations

About us Northwind Robotics is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, Northwind Robotics supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on Northwind Robotics have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, Northwind Robotics powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, Northwind Robotics operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, Northwind Robotics enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Role Summary As the Sr. Product Manager for Commerce Operations, you will own the operational backbone of Northwind Robotics 's commerce platform - the interconnected systems that govern how orders are created, tracked, and fulfilled; how subscriptions run across their full lifecycle; how transactions are recorded and reconciled; and how inventory, taxation, coupons, and gift cards function reliably at scale. Like the Product Information Management layer, this role sits at the center of the Commerce team: every commerce surface depends on it, internal teams across the company build on it, and the external developer and marketplace ecosystem consumes it through a public API layer that you will define and own. You will also lead the build of Northwind Robotics 's internal accounting layer and design the integration surface for users who operate with third-party accounting tools — positioning commerce operations as both the authoritative source of financial truth and an open, compatible platform. What You'll Do ● Own the Commerce Operations Roadmap: Define and drive the end-to-end product vision across Northwind Robotics 's full operations surface - Orders, Subscriptions, Transactions, Inventory, Fulfillment, Taxation, Coupons, and Gift Cards — ensuring each domain is built as a composable, reliable primitive that serves the platform as a whole. ● Build the Subscription Lifecycle: Own how plans, entitlements, renewals, upgrades, downgrades, pauses, and dunning flows work across the platform - building subscription management that handles the full complexity of real SMB billing, from simple recurring charges to tiered, usage-based, and trial-gated plans. ● Define the Ledger & Internal Accounting Layer: Lead the product definition and build of Northwind Robotics 's internal accounting layer — the authoritative system of record for every money-in and money-out event - designed from day one as the foundation for embedded accounting that keeps businesses running their books inside Northwind Robotics . ● Enable Third-Party Accounting Compatibility: Design the integration surface that allows users who prefer external accounting software to sync Northwind Robotics commerce data seamlessly - ensuring field mapping accuracy, reconciliation reliability, and a sync experience that requires zero manual intervention. ● Own Order Management & Fulfillment: Define how orders are created, modified, fulfilled, partially fulfilled, returned, and cancelled - building the state machine and merchant-facing workflows that make order operations reliable across every commerce surface, from storefronts to invoices to subscriptions. ● Build for Variable Granularity: Ensure every operational entity - order, fulfillment event, invoice, subscription, payment — is optional and composable. A business running on invoices alone and a business running a full order-fulfillment-invoice-payment chain must both be fully supported, with frictionless paths between granularity levels. ● Lead Inventory Management: Define the inventory layer - stock levels, reservations, adjustments, multi-location support, and low-stock signals - ensuring the platform correctly tracks physical goods across the full commerce lifecycle and exposes inventory state to every consuming surface. ● Shape Taxation & Compliance Infrastructure: Own the product strategy for tax calculation, tax code mapping, and compliance —