Sr. PMT-ES, Amazon Connect Customer

Salary: $152,900 - 152,900 per year Requirements: We are looking for 5+ years of technical product management experience in internet businesses. We require 5+ years of experience as a Technical Product Manager. We seek 3+ years of technical experience in software development, network development, IT, or related areas. We expect 7+ years of full product lifecycle experience. We require 5+ years of experience in P&L management and pricing. We seek 5+ years of experience creating written documentation for new product development. We require 5+ years of enterprise security product experience. We need 5+ years of product management experience in cloud computing. We require a bachelors degree in computer science, engineering, mathematics, finance, or economics. We are looking for experience taking a product from concept and definition through engineering design and launch. We require experience delivering large-scale SaaS, PaaS, or LaaS products with full lifecycle ownership from concept through go-to-market. Preferred: knowledge of engineering practices and patterns across the full software, hardware, and networks development lifecycle, including coding standards, code reviews, source control management, build processes, testing, certification, and live site operations. Preferred: experience working in agile teams delivering software products and features. Responsibilities: We define creative, high-quality, and clear product roadmaps based on customer and stakeholder needs, our strategy, and our vision. We develop detailed business requirements and user stories that translate into product specifications and architecture for the capabilities we offer. We identify target customer segments, engage and onboard early customers, and advocate for their needs as we refine the product vision. We partner with Marketing and other AWS professional services teams to shape go-to-market strategies that grow our customer base and expand the product feature set. We manage prioritization and trade-offs across customer and stakeholder needs, as well as system performance and scalability. We build internal and external alignment and support for our product vision and roadmap. We proactively identify and remove issues that could affect our teams ability to meet strategic or technical goals. We drive executive communication and alignment on strategy and vision. Technologies: AI AWS Cloud Hardware Support Marketing Network PaaS Product Manager Security Lambda DevOps Web More: As part of AWS Applied AI Solutions, we are building business applications that help millions of companies worldwide manage day-to-day operations. Our focus is on intuitive, differentiated technology that solves enduring business challenges, and we combine vision, curiosity, and Amazons real-world experience to create turnkey solutions that are easy to adopt and use. Amazon Connect is our cloud-based contact center platform, powered by AI and AWS services, and our Workforce Acceleration team is growing rapidly as we develop next-generation generative AI capabilities for managers and end customers. We offer a collaborative, inclusive environment with a strong work-life balance, mentorship, career growth resources, and a culture that values learning and curiosity. The role is based in Seattle, Washington, and the posted base salary range is 152,900 USD annually, with additional compensation through sign-on payments and RSUs, plus comprehensive benefits including health coverage, retirement matching, paid time off, and parental leave. last updated 37 week of 2026