Jobs · cutshort
Sr Manager - Marketplaces
Meridian Softworks · Indexed today
About the role
D2C organic aromatherapy brand is hiring Sr Manager - Marketplaces job in Mumbai | Cutshort
Sr Manager - Marketplaces
D2C organic aromatherapy brand
Sr Manager - Marketplaces
at D2C organic aromatherapy brand
Agency job
2
\- 3 yrs
₹10L - ₹15L / yr
Mumbai
Skills
Key account management
Key Account Manager
Account Management
Account Manager
key account
KAM
B2B sales
ecommerce
Our client is India’s first non- preservative brand for natural aroma products. Their offerings include skincare, haircare, body care, bath salts, carrier oils, massage oils, essential oils, handmade soaps, aroma diffusers, foot care and others. All their spa and aromatherapy products are a combination of the best of ingredients that are locally sourced from the freshest and purest sustainable resources. This homegrown D2C startup also has an impressive B2B portfolio and has tied up with well known brands for corporate gifting solutions and signature scents.
It sells its products through its own website, prominent retail stores and pharmacies as well as all the leading ecommerce portals. It has also stepped into the international market and has a strong overseas presence.
Founded by alumni of Stanford University Graduate School of Business and ISB, Hyderabad, this ISO certified company is indeed revolutionizing beauty care by harmonizing body, mind and soul.
As a Sr Manager - Marketplaces, you will be responsible for managing the ecommerce business on key accounts like Amazon, Flipkart or International Business on Amazon in USA and UAE. (Allocation of accounts based on business/ opportunity/ experience)
What you will do:
– Conducting, operating and achieving the business on key account with sales plan to achieve budgeted numbers
– Connecting/ coordinating with Account/ Category Managers of the key account/ Marketplaces
– Ensuring strong healthy relationship with the account team to drive business
– Understanding price sensitivity and managing pricing, ensuring there is price parity as per the policy
– Creating and managing ads, evaluating which ads are working and optimising the same to achieve
– Managing inventory, optimizing content for listings, listing hygiene as per platform standards/guidelines
– Inventory planning and management aligned with sales and marketing plan, focussing on top- sellers, to improve inventory turn and optimised discounting
– Ensuring our top-sellers are in category/ sub-category sales ranks with good visibility and discoverability
– Managing and tracking payments from the partner websites, reconciliation and ensuring there is no variance in the same
– Managing brand reputation through reviews/ ratings/ feedback on the account
– Constantly tracking competitor brands and product, comparative category share to be tracked and working on increasing it
– Using all the tools/ services available on the account that can help in increasing our customer base
What you need to have:
– Graduation is a must.
– Minimum 2-3 years experience in beauty and personal care as in Category(FMCG), Merchandising, KAM role or Business Manager Role on the E-commerce platform
– Experience in a highly analytical, results-oriented environment. (OKR’s). (Plan your work ; work on your plan)
– Proven operational skills and demonstrated ability to manage the business “by the numbers”. Must be metrics-driven.
– Desire to work in a fast-paced, challenging environment with business on mind
– Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly
– Demonstrated active listening skills, highly consultative and solutions-oriented.
– Ability to comprehend questions and ask the right people
– Advanced IT literacy especially in Microsoft Office applications.
– Proficiency in MS excel
– Track record of managing and troubleshooting technical, compliance and business problems
– Strong process definition and optimization skills
– Proven ability to define effective, efficient and scalable processes and drive continuous improvement through root cause identification and defect elimination in consumer experience, business process, product visibility
– Attention to detail and capability to work on multiple projects in parallel
– Easy with numbers and calculations, Ad account management is integral part of growth managers
– Experience with e-commerce, retail, would be an advantage
– Engineering Student (Drop outs also welcome)
– Excellent Communication Skills (Written/ Verbal)
– Strong sense of urgency ability to manage details and multiple tasks while responding to changing priorities and feedback
– A hands-on self-starter, with a can-do positive attitude, willing to roll up their sleeves to do whatever it takes to get the job done, and a strong work ethic will also be essential
– Relationship management: Managing team and working with external and internal stakeholders
– Managing Expectations: Can define Business ASK’s clearly (Number Specific)
– Negotiation skill for getting better visibility on Amazon, Flipkart and like portals (free and paid both)
– Marketing to Operation mindset (Size the Opportunity and how will you Seize the same)
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
Similar jobs
Posted by
Vijay Muthu
Noida
2
\- 5 yrs
₹7L - ₹10L / yr
Prompt engineering
Large Language Models (LLM)
Debugging
Integration
Machine Learning (ML)
+7 more
About MyOperator
MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement
Role Summary
We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.
This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.
Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.
Responsibilities
Requirement Discovery & Stakeholder Interaction
– Join customer calls alongside Sales and Revenue teams.
– Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
– Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
– Act as the AI subject-matter expert during client discussions.
Use Case & Solution Documentation
– Convert discussions into clear, structured use case documents, including:
– Problem statement & goals.
– Current vs. proposed conversational flows.
– Chatbot conversation logic, integrations, and dependencies.
– Assumptions, limitations, and success criteria.
Customer Delivery Ownership
Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.
Prompt Engineering & Conversation Design
Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."
Testing, Debugging & Iteration
Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.
Integrations & Technical Coordination
Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.
What Success Looks Like
– Customer bots go live quickly and show high containment + high task completion with low escalation.
– You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
– Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.
Requirements (Must Have)
– 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
– Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
– Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
– Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
– Willingness to be front deployed (customer calls/visits as needed).
Good to Have (Nice to Have)
– Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
– Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
– Prior SaaS onboarding/delivery experience in mid-market or enterprises.
Working Style & Traits We Value
– High agency: you don’t wait for perfect specs—you create clarity and ship.
– Customer empathy + engineering discipline.
– Strong bias for iteration: deploy → learn → improve.
– Calm under ambiguity (real customer environments are chaotic by default).
Read more
Posted by
ashwini rathod
Remote only
5
\- 25 yrs
₹3L - ₹28L / yr
backend
Job Description
Mandatory Requirements
Read the full posting on cutshort →
FAQ
Is the Sr Manager - Marketplaces role at Meridian Softworks remote?+
This Sr Manager - Marketplaces position is listed as onsite.
What is the salary for the Sr Manager - Marketplaces role at Meridian Softworks?+
The listing states 107000-161000 INR.
What seniority level is this Sr Manager - Marketplaces role?+
This is a senior level position.
How do I apply for the Sr Manager - Marketplaces role at Meridian Softworks?+
Use the "Apply on cutshort" button to open the original posting on cutshort, where you can submit your application directly to Meridian Softworks.