Sr. Engineer, Software Engineer (Contact Center Technology)

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Meridian Softworks ’s Technology team could be the place for you! At Meridian Softworks ®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role does not qualify for employer-sponsored work authorization. Meridian Softworks does not participate in the Stem OPT Extension program. As an Engineer in Claims & Shared Services - Contact Center Shared Technology, you will be helping to mature our Contact Center capabilities on the Genesys Cloud CCaaS platform. SDLC and Programming proficiency is required. Experience with Genesys Cloud Architect, Harness, and Github Copilot is preferred. Job Description Summary If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Meridian Softworks Technology is the place for you. Meridian Softworks 's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Senior Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications. Job Description Key Responsibilities: Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards and best practices. Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. Uses DevSecOps practices, tooling and techniques. Drives continuous improvement and learning through ongoing training, practice and innovation. Manages project priorities, deadlines and deliverables proactively. May perform other responsibilities as assigned. Reporting Relationships: Reports to a Technology Manager/Director. Typical Skills and Experiences: Education: Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree. Experience: Two or more years of analysis and technology experience. Knowledge, Abilities and Skills: Proficiency in one or more programming language such as Java, C++, Python, JavaScript. Knowledge of software development lifecycle. Proven ability to tackle moderately sophisticated business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates Meridian Softworks Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Office environment may vary based on team and/or location. Associates may have on-call responsibility after normal working hours and/or on weekends. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision,life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here . Meridian Softworks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Meridian Softworks prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Meridian Softworks does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Meridian Softworks employee or hiring m