Sr Conversation Designer

Digit88 is hiring Sr Conversation Designer job in Bengaluru (Bangalore) | Cutshort

Sr Conversation Designer
Sr Conversation Designer

at Digit88

Posted by
khushboo mishra
4
\- 9 yrs
Best in industry
Bengaluru (Bangalore)
Skills
Design thinking
Training and Development
Problem solving
Data-flow analysis
Conversation Designer
The Opportunity
Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences.
Job Profile:
Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment.
Roles and Responsibilities:
– Design effective, innovative, and delightful conversational experiences using user-centric design methodologies
– Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap
– Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form
– Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns
– Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps
– Write copy suitable for automated conversations in the messaging medium
– Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals
– Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers
– Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns.
– Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members
Skills Requirements:
– To be successful in this role, you should possess:
– Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
– professional experience
– At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
– We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
– experience
– Strong prioritization skills.
– Excellent mastery of verbal and written english language.
– Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
– LUIS, etc. and how it impacts conversation designs
– Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
– and disadvantages are of each
– Contact center and/or customer service experience a plus
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Companies hiring on Cutshort

Founded
:
2014
Type
:
Products & Services
Size
:
100-1000
Stage
:
Profitable
About
At Digit88, our team brings together over 40 years of collective experience in product development and offshore operations, collaborating with both multinational corporations (MNCs) and startups. We take pride in our track record of numerous successes and achievements. Our expertise lies in crafting high-performing teams and delivering well-engineered products that exceed expectations.
Operating within a fast-paced and agile environment is where we thrive. Our adaptability and commitment to excellence enable us to stay ahead in an ever-evolving tech landscape. At Digit88, we are passionate about pushing boundaries, embracing innovation, and delivering outstanding results to our clients. Join us on our journey of continuous growth and impactful solutions!
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Burugupally Shailaja
Remote, Bengaluru (Bangalore), Delhi, Gurugram, Hyderabad, Pune, Chennai, Mumbai
6
\- 9 yrs
Best in industry
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SAP Payroll
US Payroll, Payroll Configuration, PCR or Schema’s
We are good with S4,ECC Payroll, migration from ECC to S4.
This is implementation role.
2 end to end life cycle of Payroll, have configuration exp, configuration exp, understand us Tax & worked on US payroll
Exp in Design & requirement gathering , even if its on-prem payroll, we are good with it
2 end to end implementation cycle,
We will providing them payroll requirements & they need to configure system unit test, & support activities.
Key job responsibilities:
Responsible for successful end to end delivery and payroll configuration in large scale global projects. This role involves in-depth understanding of processes across various HCM modules and the ability to define various strategies and leading small teams. Practitioner must be able to analyze, map, and transform HR business processes; design target operating models , configure and unit-test SAP/SuccessFactors modules, focusing on US Payroll and integrations , develop and review functional specifications, configuration documentation, and test scenarios and ensure high client satisfaction through quality, communication, and timely delivery.
1)      4+ years of SAP US payroll experience.
2)      Experience of US Payroll and HR processes in a technical capacity – PA/OM, Payroll
3)      Should have worked on at least two implementation projects
4)      Should have experience of working in large/disparate teams
5)      Understand Business Processes
6)      Identify, document as-is processes and design & recommend to-be processes
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8)      Analyze & identify system limitations and requirement gaps
9)      Configure & unit test in relevant SAP/SuccessFactors modules
10)   Write/ review Functional Specification / Configuration Workbook documents
11)   Develop test scenarios, scripts, cases, data
12)   Lead and/or support cutover preparation, go-live activities and hypercare support
13)   Should have troubleshooting knowledge of payroll schema, PCR’s , Identify and fix errors
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15)   Interfaces testing with mapping and validation
16)   Good knowledge on country specific tax forms and year end activities
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18)   Identify, document as-is processes and design & recommend to-be processes
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21)   Work closely with customer, technical and functional teams to deliver project scope on time, on budget and with high quality deliverables
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23)   Use prior experience to develop accurate work estimates, project budgets and timelines
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25)   Be a key contributor in the team, drive desired professional behaviors and motivate the team to the highest levels of performance and ensure that team resources have the best conditions to perform successfully
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30)   Ensure business and assignment risks are identified, monitored and managed to achieve minimal disruption to the project delivery and success
31)   Act as an SAP HR and SuccessFactors subject matter expert by providing best-practice guidance on HCM business processes
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33)   Mentor associates and foster a learning and growth environment
34)   Retrieving Data from Employee Central
35)   Update configuration workbooks when necessary.
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Experience:
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·        Valid ECP certification is Optional
Key Skills:
·        Min