Sr. Architect, Professional Services

Meet the Moment with Keystone AI We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Keystone AI is leading the transformation. You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible. If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here. Keystone AI is searching for a Senior Architect . This position is remote-friendly. Position Overview: The Architect role at Keystone AI is a strategic and highly technical customer facing resource who combines deep expertise in data analytics, platform architecture, and prescriptive enablement. This role partners directly with customers providing end-to-end engagement to drive analytic adoption, solution design, technical success, and sustained realized value from the Keystone AI Platform. As an Architect, you will serve as a technical thought leader and trusted advisor to our customers, guiding them through implementation, optimization, innovation, and scale. You will partner closely with Sales, Support, Product, Consulting, and Customer Success to align Keystone AI solutions with our clients' evolving business needs and technology landscapes. You will also collaborate across the Keystone AI organization to identify and engage the right internal resources—to ensure customers receive tailored, effective guidance aligned to their unique technical and business challenges. Primary Responsibilities: Serve as the primary technical and strategic point of contact for assigned customers throughout the duration of their subscription term. Advise on best practices, data strategies, analytic maturity, and integrations which meet the needs of the customer business processes and objectives through Keystone AI solutions. Guide clients in establishing Centers of Excellence, scalable governance frameworks, and analytic modernization initiatives. Partner across internal teams to align the right expertise needed to support and manage technical outcomes and strategic initiatives. Architect and guide complex deployments of Keystone AI platforms (Designer, Server, AACP, Intelligence Suite, etc.). Lead environment planning and upgrades, minimizing downtime and risk. Monitor and analyze customer usage patterns; identify opportunities for optimization and training. Deliver enablement plans, documentation, and proactive recommendations to reduce friction and drive self-sufficiency. Maintain fluency in evolving cloud and analytics trends to inform customer strategies. Share knowledge internally and externally, promoting technical excellence across Keystone AI and our customer ecosystem. Qualifications: Bachelor’s degree in Computer Science, Engineering, Data Science, or related field. 5+ years of experience in a customer-facing technical role (Solutions Architect, TAM, Consultant, Presales Engineer, etc.). Demonstrated success managing enterprise client relationships and leading analytics/BI deployments. Proven expertise with Keystone AI Designer and Server; Keystone AI Core Certification (strongly preferred). Strong knowledge of data platforms and database technologies (SQL, RDBMS, Snowflake, Databricks, etc.). Familiarity with cloud ecosystems (AWS, Azure, GCP); cloud certifications a plus. Excellent communication and presentation skills across technical and business audiences, including executive stakeholders. Experience with visualization tools (PowerBI, Tableau, Qlik) and scripting languages (SQL, shell, Python) preferred. Ability to travel up to 20%. Valued Skills: Keystone AI product certifications. Experience with the Keystone AI Platform (including Cloud). BI/Dashboard development and data engineering experience. Cloud and data architecture certifications (e.g., AWS Solutions Architect, Azure Solutions Architect). Experience with customer lifecycle tools (Salesforce, Gainsight, etc.). Compensation: Keystone AI is committed to fair, equitable, and transparent compensation. Final compensation is determined by several factors, including but not limited to relevant work experience, education, certifications, skills, and geographic location. The salary range for this role in the United States is $103,300 - $133,850. Bonus payouts are based on individual and company performance. In addition to base pay and bonus eligibility, this role includes clear forms of additional compensation, such as: A monthly Connectivity Plus stipend of $150 to support remote work-related expenses An annual $200 home office reimbursement Keystone AI offers a comprehensive benefits package designed to support your health, financial security, and overall well-being, including: Medical, dental, and vision coverage 401(k) with company match Paid parental leave, caregiver leave, and flexible time off Mental health support and wellness reimbursement Career develo