Solutions Support

Be the frontline expert who keeps business applications running smoothly and delivers exceptional support to users every day. We are looking for a Solutions Support Analyst (L1) to provide first-level support for business applications, troubleshoot issues, and ensure timely resolution of incidents while delivering excellent customer service. Key Responsibilities · Respond to application-related inquiries and support requests. · Troubleshoot, analyze, and resolve system issues within agreed SLAs. · Log, track, and update service tickets until resolution. · Coordinate and escalate issues to relevant IT teams when needed. · Provide status updates and reports on support activities. · Conduct user training and assist with system onboarding and knowledge sharing. Qualifications · Bachelor's degree in Computer Science, Information Technology, or a related field. · Strong analytical and problem-solving skills. · Excellent customer service and communication skills. · Ability to prioritize and resolve issues in a fast-paced environment. · Knowledge of SQL/PL-SQL is an advantage. · Experience in customer support or application support is a plus.