Solutions Operations Lead

The Solutions Operations Lead is responsible for overseeing and optimizing our comprehensive portfolio of patient and practice solutions. This role will take prioritized contract outputs from our business development team and map them to eligible solutions based on service levels ensuring optimal capacity alignment across our healthcare solutions portfolio. Primary Duties Solution Mapping & Alignment Analyze and map contract prioritization frameworks to corresponding solutions to maximize performance outcomes and resource utilization Develop systematic approaches for aligning high-priority contracts with optimal solution delivery models Monitor and adjust solution assignments based on contract performance data and strategic priorities Create and maintain solution-to-contract mapping documentation and workflows Portfolio Management Conduct comprehensive analysis of the Patient & Practice Solutions portfolio to identify optimization opportunities, gaps, and strategic alignment with business objectives Develop and maintain holistic view of all solutions offerings, including performance metrics Prepare executive reports on portfolio performance, capacity utilization, and strategic recommendations Cross-Functional Collaboration and Coordination Serve as the operational bridge between contract prioritization and solution delivery teams Collaborate with capacity planning teams to ensure solution rollouts align with available resources and operational capabilities Partner with stakeholder teams to ensure seamless solution delivery Other duties as assigned Minimum Qualifications Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or related field 5+ years of experience in portfolio management, operations, or solutions management Experience in matrix organizations with complex stakeholder management Strong analytical and problem-solving skills Experience working in fast-paced, growth-oriented organizations Strong organization and time management skills with a focus on attention to detail Strong communication (written & verbal) skills; ability to document and maintain SOP’s/processes and clearly share data outputs with various audiences Ability to work independently and collaboratively Advanced proficiency in data analysis tools Preferred knowledge, skills and/or abilities Healthcare industry experience, particularly in practice management or patient solutions Project Management Professional (PMP) certification Background in healthcare operations or clinical workflows Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Who We Are: Northwind Robotics , a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Northwind Robotics , you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Northwind Robotics mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Northwind Robotics , we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Northwind Robotics is committed to creating a diverse environment and is proud to be an equal opportunity employer