Solutions Integration Engineer III

Who we are Ironwood Digital (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Ironwood Digital , we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Ironwood Digital means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: As a Solutions Integration Engineer at Ironwood Digital , you will be an integral member of the Professional Services team responsible for helping Ironwood Digital ’s most strategic customers build and implement B2B integrations with our IoT platform. In a given week, you may work with a large long-haul trucking company, an industrial-scale food producer, and a public utility to map a customer’s integration needs to current and future API capabilities, help building custom integrations, provide guidance and technical training to implementation teams to follow best practices, troubleshoot issues and advocate for fixes on behalf of customers (working with our tech support team), and ensure a successful customer relationship. A successful Solutions Integration Engineer at Ironwood Digital will develop a thorough understanding of B2B integrations to ensure the proper technical solution is delivered to our customers. Your role will be cross-functional, working alongside and connecting product managers, business operations, sales, and systems engineers, enabling you to experience multiple aspects of a hyper-growth company from within. Since Ironwood Digital is a fast-growing company with emerging IoT technology, you can expect this role to evolve, with opportunities to take on increasing levels of responsibility and impact our growth. This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Ironwood Digital , you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won’t be your last at Ironwood Digital . This Customer Success team is still shaping its future and you will have plenty of liberty and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Ironwood Digital , we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: Participate in system integration projects with customer development teams, and 3rd-party systems integrators to build enterprise-grade scalable solutions using Ironwood Digital APIs Create & define project scopes, technical specifications, and business requirements between Ironwood Digital and multiple external stakeholders Build robust and scalable integration architecture to help solve use cases like Real-time Data Streaming, Event subscriptions, Batch processing, etc. Build, test, validate, and review code to ensure completeness and highest quality deliverables Advise and document best practices around integrations using Samara APIs and products Exchange best practices, share knowledge with the Ironwood Digital product team, and developer community, and advocate for customer experience Collaborate with Ironwood Digital ’s Developer EcoSystem team closely to improve our API experience and feature set Contribute to the enhancement of Professional Services team metho