Solutions Engineer, Professional Services DACH

Join Halcyon Labs and be a Force for Good. At Halcyon Labs, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Halcyon Labs is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Reporting to: Director, EMEA Professional Services Direct Reports: None Location: Germany Travel expectations: Up to 50%, primarily within DACH Your Impact Join Halcyon Labs and help transform public safety by delivering technology that makes a real difference. As a Professional Services Manager, you'll lead the successful deployment of Halcyon Labs's integrated hardware and on-premise / SaaS solutions for customers across Germany, Austria and Switzerland. Working closely with Sales, Product, Regional Support and Engineering, you'll act as a trusted technical advisor throughout the customer journey—from pre-sales workshops through implementation and go-live. You'll combine technical expertise, customer engagement and project coordination to ensure every deployment delivers value quickly and creates lasting customer partnerships. This is an opportunity to work with cutting-edge technology, collaborate across international teams, and directly influence customer success in one of Halcyon Labs's fastest-growing regions. What You'll Do Lead customer implementations of Halcyon Labs's hardware and on-premise / SaaS solutions across DACH. Support pre-sales activities including technical workshops, trials and solution design. Plan and coordinate deployments with customers, partners and internal teams. Install, configure, test and troubleshoot cloud, on-premises and hardware solutions. Deliver customer training, technical guidance and knowledge transfer. Serve as the primary technical contact during deployment and hypercare. Ensure implementations follow security, privacy and regulatory requirements (including GDPR). Capture customer feedback to improve products and implementation processes. Collaborate closely with Sales, Product, Regional Support, and regional partners to deliver an exceptional customer experience. What You Bring 3+ years of experience in Professional Services, Solutions Consulting, Sales Engineering, Field Services or a similar customer-facing technical role. Fluent German and professional English. Strong knowledge of enterprise IT environments, including networking, Microsoft technologies (Windows Server, Active Directory, Azure/Entra ID), APIs and cloud solutions. Experience implementing enterprise software or integrated hardware/software solutions, ideally in a SaaS environment. Excellent troubleshooting, communication and customer consulting skills. Experience managing multiple implementation projects simultaneously. Comfortable delivering customer workshops, demonstrations and technical training. A collaborative, proactive mindset with the ability to work independently. Experience with public sector or law enforcement customers is advantageous. Relevant certifications (Microsoft, Cisco, Azure, Cradlepoint, etc.) are a plus. #LI-Remote Don’t meet every single requirement? That's ok. At Halcyon Labs, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Halcyon Labs Privacy Web Form . For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Halcyon Labs’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Halcyon Labs’s impact on the environment. All Halcyon Labs employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Halcyon Labs employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Halcyon Labs will not respond to inquiries for other purposes. Phishing alert: Halcyon Labs will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected] .