Solutions Engineer II

📋 Description Own customer onboarding end to end, from SIM provisioning and device configuration through to a Diagnose and resolve SIM, device, and network-level connectivity issues across the full deployment Lead the team's automation work: find the manual work worth removing, then build it away Improve and automate the technical onboarding process, from SIM order intake through provisioning Automate account-health monitoring and alerting for Account Management team Maintain and expand internal tooling, including AI-driven support tooling, along with the internal 🎯 Requirements 5+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs) Experience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs A track record of building automations or integrations against real operational workflows, not just Experience applying AI tooling to real support, onboarding, or operational workflows Strong written and verbal communication skills, with the ability to explain complex technical 🎁 Benefits Competitive compensation: All employees receive equity with transparent salary and equity formulas Health & time off: Flexible health coverage (up to 100% employee, 95% dependents), unlimited Remote work support: $1,000 hiring bonus plus $250/month taxable Work-From-Home stipend Financial security: Life and disability insurance fully covered, 401(k) plan, and Professional