Solutions Engineer

About Halcyon Labs Halcyon Labs is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners , a leading global software investor, Halcyon Labs has experienced sustained double-digit growth and continues to expand its global footprint. Today, Halcyon Labs supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Halcyon Labs has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Halcyon Labs, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Position Summary Halcyon Labs is looking for an experienced, trilingual Solutions Engineer to join our rapidly growing Medellín hub. In this role, you will be a technical leader supporting the Sales team across both the LATAM and North American (NAM) markets. You will focus on delivering compelling technical demonstrations and guiding prospective customers through the value of the Halcyon Labs "IT Complete" technology stack. As a key member of the pre-sales organization, you will partner closely with Account Executives to understand complex customer challenges and position Halcyon Labs’s solutions through technical discovery, solution design, and deep-dive demonstrations. While this role supports the broader platform, experience with PSA (Professional Services Automation) or RMM (Remote Monitoring and Management) solutions is highly beneficial. Most customer engagement occurs through virtual platforms like Zoom and Microsoft Teams, though there are opportunities for travel within the LATAM and NAM regions for industry events and key customer meetings. Key Responsibilities Demonstrate Value: Design, prepare, and deliver high-impact technical demonstrations showcasing the Halcyon Labs technology platform. Strategic Partnership: Partner with Sales Executives to identify specific customer pain points and engineer tailored technical solutions. Full Pre-Sales Lifecycle: Support the process from initial discovery and product demos to proof-of-concept (POC) coordination and technical validation. Technical Advocacy: Confidently address technical objections and solution architecture questions throughout the sales process. Validation: Work directly with customers to evaluate solutions and ensure successful technical validation during POC phases. Documentation: Support the creation of technical responses for RFI/RFP submissions, proposals, and solution documentation. Product Expertise: Maintain expert-level knowledge across the Halcyon Labs portfolio, including automation, security, backup, and endpoint management. Internal Feedback: Act as the "voice of the customer" by providing field feedback to product and engineering teams to influence future strategy. Required Qualifications Trilingual Expertise: Fluency in English, Spanish, and Portuguese is required to effectively support our diverse customer base across NAM and LATAM. Proven Experience: Demonstrated background in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role. Preferred Qualifications Communication Master: Proven ability to demonstrate technical products and clearly articulate value to both technical (IT Admins) and business (CTO/CEO) stakeholders. Domain Knowledge: Familiarity with the MSP (Managed Service Provider) ecosystem, including tools such as PSA, RMM, security, and backup platforms. OS Proficiency: Strong experience working in Windows environments, with a functional understanding of macOS and Linux. Mindset: Curious, proactive, and passionate about learning new technologies and solving complex customer challenges. Location: Must be able to work fully in-office at our Medellín location. Additional information Halcyon Labs provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.