Software Support Specialist II

📋 Description Provides support to partners with a high attention to detail Researches, analyzes, and documents findings May influence others within the Services & Support team through the explanation of facts Interacts with partners to provide support via email, phone, chat, cases, and remote sessions Maintains a knowledge base of our products and services and provides high quality support to Discusses partners’ operational challenges and evaluates business data to identify areas of 🎯 Requirements Ability to work independently on projects and processes with general supervision Practical knowledge of applicable work area Ability to situationally adapt and understand new technology/processes as per partner requirement Strong customer service skills Strong desire to help our partners and peers Excellent written and verbal communication skills