Software Engineering Manager, Builder Experience

Software Engineering Manager, Builder Experience at Keystone AI
Software Engineering Manager, Builder Experience
Department: Engineering
Location: Toronto
Employment Type: FullTime
About Keystone AI
Keystone AI is an agentic automation platform bringing state-of-the-art AI to healthcare, delivering AI agents that actually work in production.
We're building "AI employees" that automate the repetitive, time-consuming workflows that slow teams down. Our focus is healthcare – a $4 trillion industry buried in administrative complexity – where we automate claims processing, prior authorizations, and eligibility checks, enabling providers to focus on patient care.
Our Traction
The shift to agentic automation in healthcare is inevitable, and we're leading it:
– Dramatic acceleration in revenue growth with customers expanding into new workflows before renewal
– 7-day proof-of-concepts that demonstrate real value fast, in an industry where months is the norm
– Self-healing automations with production-grade reliability at scale, where most competitors fail to launch
Unlike many AI companies making bold promises, we ship reliable solutions that deliver measurable results. We're backed by Greylock, Coatue, and Lightspeed with $41M raised. Our founder, Harpaul Sambhi, is a second-time founder who successfully sold his first company to LinkedIn.
About the Role
As our Engineering Manager on our Builder Experience team, you will lead and scale a high-calibre team of engineers focused on our product-facing interfaces that make agent configuration magical.
You are deeply passionate about the craft of management and find genuine fulfillment in helping engineers grow their careers. You bring the technical credibility required to navigate complex architectural discussions and translate deep technical challenges into clear business strategies. In this role, you will serve as the essential bridge between product vision and technical execution.
This is a hybrid role with 2 days per week in our Toronto office.
In this role, you will
– Oversee the technical roadmap for the Builder Experience team, translating architectural complexity into clear product strategies
– Mentor a diverse group of engineers, ranging from product-focused builders to specialized Staff Engineers, and actively support their professional growth
– Partner closely with Product and Design to ensure our agent-building tools remain intuitive while supporting deep technical capabilities
– Champion a "show > tell" culture by ensuring the team ships rapidly and maintains a high bar for both technical stability and user experience
– Clear technical and operational roadblocks to ensure the team operates with high agency and clarity
Your background looks something like this
– Have a proven track record of leading and scaling engineering teams in fast-paced, high-growth environments.
– Possess the technical background necessary to critically evaluate complex trade-offs and provide strategic direction on complex system designs
– Experience navigating the balance between long-term technical health and the immediate needs of a rapidly evolving product
– Embody a servant-leadership philosophy, with a primary focus on the success of the team and individual growth
– High degree of agency: you thrive in ambiguity and proactively improve processes or solve bottlenecks without much outside input
– Strong business acumen and a genuine interest in how technical decisions impact the customer and the company's success
Even better
– Prior experience building AI-powered products or developer tools
– A sharp eye for design and product quality
– Experience with real-time interfaces, data visualization, or collaborative editing
– Understanding of agent systems, LLMs, or evaluation frameworks
– Track record of building products that balance power and simplicity
We're building the best self-serve agentic automation platform for the healthcare industry and we're just getting started. Come join us.