Software Engineer II - Support

📋 Description Prioritize and resolve software bugs impacting end-users (TypeScript, Node, React) and execute Partner with product and engineering teams to address root causes and resolve larger product gaps Document troubleshooting steps, solutions, and internal processes to expand the support knowledge Monitor system performance, proactively identify potential issues (Grafana, Sentry), and Review pull requests from teammates, providing constructive feedback on correctness, risk, and Own engineering projects from scoping through delivery, focusing on tooling and fixes that 🎯 Requirements Have 3 years experience building and maintaining production software, have a degree in computer Problem-Solving & Drive: Comfortable digging into unfamiliar code and production data to find Collaboration & Communication: Clear, proactive communicator in writing and conversation, able AI Fluency: Able to leverage AI tooling and agents while maintaining a high quality of code and Judgment & Ownership: You weigh risk carefully when touching production, and know when to fix Craft & Growth: You view software development as a craft, stay curious, and keep raising your 🎁 Benefits Flexible paid time off Generous parental leave Comprehensive healthcare, vision and dental benefits Competitive salary and equity stake