SOC Security Analyst

Job Description: Level 1 or 2 technical support for the customers and focus on fulfilling and resolving assigned incidents and service requests. Monitoring and reporting of systems: Network/System/Website up time and security alerts Assisting with the processing of user accounts, assisting in complex ticket requests, and participating in escalations with subject matter experts Hands-on experience in Unix/Linux and Windows administration Strong foundation in Internet protocols (TCP/IP) and security concepts Hands-on experience in Security Information Event Management System (SIEMS) Strong ability to understand and analyze log and network packet data Strong foundation in security threat and attack countermeasure Analytical problem solving and troubleshooting skill Effective time management and organizational skill Handles day to day call activities and volume Support and enhance internal processes, particularly Incident Management and Problem Management Ability to provide technical support over the phone and email with professional demeanor Require working on 3 varied shifts including night, weekends and holidays.