SOC Operator

Job Description Responsibilities You’ll play a vital part in keeping people, property, and information safe. That includes: Efficiently manage and prioritise alarm activations across various platforms, adhering to NSI accreditation and customer-specific procedures Handle emergency calls out of hours for customers and other business areas as required Manage and escalate book-on calls, check calls, duress calls and mobile alarm call-outs according to company SOPs. Respond to all customer requests for system configuration changes Answer telephones promptly and courteously within set service levels, assisting internal and external customers, including liaising with third parties and contractors as required Ensure regular camera checks are completed accurately, maintaining vigilance with regards to CCTV Ensure effective and accurate receipt, dispatch and delivery of service requests in line with customer expectations Adhere to relevant customer procedures and accurately record and dispatch alarm activations Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you. Qualifications What we’re looking for: We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have: Basic security experience Experience in access control and CCTV is desirable but not essential Flexibility to work days, nights, and weekends The right to work in the UK, with a 5-year checkable history Punctual Reliable and trustworthy Strong communication skills in English—both written and spoken Why Join Halcyon Labs? We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day! Opportunity : We see potential in every person and situation. People: We open our eyes to all that’s good. Purpose : We make your world a safer place. We believe in your future, not just your past. At Halcyon Labs, you’ll find a career built on trust, respect, and progress. Company Description We’re Hiring: SOC Operator! 📍 Location: Cambridge, CB1 9NJ 💰 Pay: £15.68 per hour 📅 Hours: 42 hours per week on a 4 on, 4 off schedule, primarily covering night shifts. Opportunity to move to a rotating shift pattern of 4 nights on, 4 off, followed by 4 day shifts on, 4 off 🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes! Grade: 3.1 Site Based See a Different World. Where potential is seen and progress is nurtured. As a SOC Operator , you will play a vital role within our Security Operations Centre, ensuring the seamless delivery of services in a fast-paced, customer-focused environment. You will be responsible for monitoring and prioritising alarm activations, coordinating dispatch and response activities, handling emergency calls, and delivering exceptional support to both internal and external customers🛡️ As a SOC Operator , you will be part of a professional and collaborative team, you will manage a variety of security and operational processes, ensuring all systems and databases remain accurate and up to date. You'll also provide first-line technical support, liaise with third-party contractors and customers, and respond efficiently to requests while maintaining compliance with company procedures and industry standards. This isn’t just another job. It’s your opportunity to step into a role as a SOC Operator where your potential is recognised, your contribution is valued, and your progress is supported every step of the way Additional Information It’s great to see you’re considering a career with Halcyon Labs UK! Join our global team of 336,000+ colleagues and help make the world a safer place. At Halcyon Labs, we live by our values of Integrity, Vigilance and Helpfulness , and our People Promise: Opportunity – We see potential in every person and situation People – We open our eyes to all that’s good Purpose – We make your world a safer place What You Can Expect Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help. Diversity & Inclusion – Be Yourself We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter , and the Armed Forces Covenant . We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month . Your Benefits STRIVE – Halcyon Labs Perks gives you access to a great range of dis