SOC Engineer

Schedule: Monday to Friday (7AM - 4PM / 6AM - 3PM PHT) Hybrid 2-3x per week onsite 6 months initial contract (no benefits and no tax, SALARY ALL IN) Role Purpose The SOC Engineer is a primary point of contact in the support of security incident management provided by the Cyber Security team. As a member of this team, the SOC Engineer will: Monitor and manage SIEM/ServiceNow security events Provide technical support and incident resolution by performing fundamental script-based or manual troubleshooting methods Resolve day-to-day security issues to provide service continuity or escalate when required Classify reported incident based on impact and urgency and ensure documentation of timely updates in incident ticket logs Action Service Requests where applicable Where further technical assistance is required to resolve an incident or complete a request, the SOC Engineer will escalate the matter to the relevant team member or external service provider. What will you do? To provide analysis and support for security applications and to collaborate with team members from all Technology teams and other functional areas. Responsibilities/Technologies include: ServiceNow WSUS, SCCM, InTune Cloud Conformity Qualys AWS various including: IAM, S3, ECS, EC2, Fargate, Dynamo, ALB/NLB, Transit Hub, WAF, CloudTrail, Config Manager, etc. Azure, O365, AIP, Defender SharePoint, OneDrive SailPoint, Identity Now Beyond Trust Password Safe Palo Alto, Meraki Squid Proxy Kasada Abnormal LogRhythm Strong problem-solving skills Excellent oral and written skills Customer-focused Great attention to detail Who you are? ITIL certification preferred. Up to 3 years I.T. experience - ideally eCommerce Industry exposure Experience with ServiceNow Experience working cross functionally Experience working in Agile Scrum teams Strong analytical skills Attention to detail Effective planning and organisational skills Ability to cope well under pressure and with uncertainty Flexible and adaptable in the face of changing priorities or circumstances Results focused Understanding Web technologies, Mobile Applications, eCommerce sites (B2C and B2B) Good Communication / Negotiation / Presentation skills Good Problem-solving skills High Integrity and honesty Ability to work in a team environment Must show initiative, innovation and creativity Flexible to travel and absence from home Strong attention to detail. Key Result Areas Strategy and Priorities Provide input into the long-term Security directions that will support the business Quality Assurance Provides and maintain IT systems that continue to comply with Quality Standards and meet all reasonable levels of user expectation Maintain best practices (ITIL) standard and procedures with regards to Incident, Problem and Change Management. Maintain best practice standards with regards to technical architecture, system availability and security (COBIT & NIST). Human Resources Abide by the client's code of conduct Leadership Demonstrate everyday behaviours that are fair, consistent, caring, engaging and motivating in line with client's culture Actively contribute to the development of a "results oriented" culture within the team Build skills and capabilities to support career development needs Work as a member of the IT team to contribute toward the achievement of the overall I.T. strategy Performance Adhere to key performance indicators that are aligned to the overall strategy and strategic objectives. Safety Actively contribute to a safe work environment Technical Leadership Maintain industry level technical knowledge and expertise Establish and maintain relevant technical standards and processes Provide a strong focus on service continuity Ensure performance monitoring and optimisation, and continuous improvement of relevant technologies Provide support and accountability for the resolution of critical problems Disaster Planning and Recovery Understand of all relevant Security Disaster Recovery Plans for client's IT Systems Information Management and Security Ensure that all digital forms of information are timely, relevant and complete Provide security to all systems, assets and information where feasible to protect the Company's assets and ability to operate JOIN CONNECTOS NOW! ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. #ConnectOSCareers #JoinConnectOS #ConnectOSTech Equal Employment Statement Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.