Site Reliability Engineering Lead

The Company Our client is a global technology organisation operating a highly available, business-critical digital platform. They are strengthening their APAC production operations capability and are looking for an experienced Site Reliability Engineering Lead to lead platform monitoring, incident response and operational reliability across the region. This is 1 year contract convertible to permanent role. The Role This is a hands-on technical leadership role focused on maintaining the availability, performance and reliability of production applications and platforms. You will lead regional monitoring and incident-management activities, improve observability practices and provide technical guidance to the APAC operations team. Lead site reliability and production monitoring activities across APAC. Monitor application availability, platform performance, infrastructure health, logs and operational alerts. Investigate production issues and coordinate escalation to engineering, infrastructure and platform teams. Lead major incident response and provide clear, timely updates to relevant stakeholders. Use metrics, logs and distributed tracing to identify and diagnose production issues. Support root-cause analysis and track corrective actions following incidents. Build and improve monitoring dashboards, alerts and observability workflows. Improve alert quality and reduce unnecessary or repetitive operational alerts. Identify recurring incidents, monitoring gaps and opportunities to improve platform reliability. Develop and maintain operational runbooks, incident procedures and escalation paths. Provide technical guidance and oversight to the regional monitoring team. Work closely with regional and global engineering, cloud operations and infrastructure teams. Support the development of shift, weekend and public-holiday coverage arrangements. The technical environment may include Datadog, New Relic, Prometheus, Grafana, Jaeger, Zipkin, OpenTelemetry, Splunk, Elastic, Checkly, PagerDuty, Opsgenie and Jira. Your Profile Strong experience in site reliability engineering, production engineering, platform operations or production support. Previous experience leading technical operations, monitoring or site reliability activities. Hands-on experience supporting highly available, business-critical production platforms. Strong experience with Datadog or a comparable monitoring and observability platform. Good understanding of application performance monitoring, metrics, logging, distributed tracing and synthetic monitoring. Strong incident-response, troubleshooting and root-cause analysis capabilities. Experience coordinating major incidents across engineering and operational teams. Familiarity with Prometheus, Grafana, Splunk, Elastic, New Relic or similar tools. Experience with PagerDuty, Opsgenie or comparable incident-management platforms. Strong communication skills and the ability to provide clear updates during critical incidents. Exposure to cloud platforms, scripting, automation or infrastructure as code would be advantageous. Comfortable working with regional and global teams across different time zones. Willingness to support operational coverage outside standard business hours when required. Apply Today Please send your resume in WORD format only and quote reference number DC 13526116 by clicking the apply button. Please note that only shortlisted candidates will be contacted. Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence no.: 07C5595 | Dmitriy Chervinskyi EA Registration no.: R22108655 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.sg/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.