Site Reliability Engineer

About Ironwood Digital Ironwood Digital is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners , a leading global software investor, Ironwood Digital has experienced sustained double-digit growth and continues to expand its global footprint. Today, Ironwood Digital supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Ironwood Digital has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Ironwood Digital, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Job Profile: The Senior Engineer is responsible for monitoring and management of Ironwood Digital Cloud SaaS production environments & internal servers running on Virtual and Hybrid Data Centres like Vmware, AWS, Microsoft Azure and will be working as part of a global engineering team to contribute the following Responsibilities: Support and maintain Ironwood Digital’s globally distributed SaaS infrastructure Manage and monitor VMs running in a hybrid virtualization environment (Hyper-V, VMWare, Amazon EC2 and Azure) Enhance and support our global infrastructure and Cloud software monitoring solutions Effectively communicate and collaborate with R&D, Customer Success, Support and Operations teams Resolve hardware, operational, infrastructure, performance and application incidents Provide preventative maintenance, troubleshooting and quickly resolve problems to ensure infrastructure and application stability Provision new servers as required to anticipate production server capacity requirements Participate in weekly maintenance and on-call duties which may require off hours work Required Experience: 1-3 years Windows Administration experience (Active Directory, IIS, Disk management, Windows Patching, Performance) with troubleshooting and administering Linux-based production systems (Ubuntu, RHEL) Basic Scripting in PowerShell, bash and python environments is a plus Experience in P2V, VMotion and VMware virtual center Cloud Infrastructure experience - Amazon Cloud or MS Azure Strong fault analysis/determination and problem-solving skills Strong interpersonal skills with the ability to work in a distributed team environment. Strong organizational skills and ability to multitask. Basic computer and network security skills Willingness to work in Rotational shifts in a 24/7/365 environment and available for after-hours support Desired Experience: Databases such as MSSQL, MySQL and Postgres Container technologies such as Docker Qualifications: Bachelor’s degree in computer science, Information Technology or equivalent work experience Relevant Microsoft/Linux Certifications Additional information Ironwood Digital provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.