Site Reliability Engineer

Who we are: Through a partnership-based approach, Coterie helps insurance professionals unlock untapped revenue in the small commercial space. With an innovative quoting platform that delivers accurate pricing and bindable quotes in less than one minute, Coterie makes small business insurance effortless. We are on a mission to build and foster a world-class team to bring speed, simplicity, and service to commercial insurance. We value integrity, humility, passion, and intelligence. If you want to push yourself and reshape a $200B+ market, we’re excited to talk to you! What will the Site Reliability Engineer do? We're looking for a Senior Site Reliability Engineer who's passionate about building and maintaining reliable, scalable infrastructure and who thrives on making systems better every day. In this role, you'll join our SRE team to help keep our platforms running smoothly, improve our observability and incident response capabilities, and partner with development teams to deliver infrastructure that supports high-quality, reliable software. You'll play a key role in managing our cloud infrastructure, strengthening our CI/CD pipelines, and helping us get the most out of our monitoring and alerting tools, particularly Grafana. This is a great opportunity for a mid-level engineer ready to take ownership of meaningful infrastructure challenges. Key Responsibilities: Manage and maintain cloud infrastructure on Azure, including Azure Kubernetes Service (AKS) clusters and supporting resources Build, improve, and maintain CI/CD pipelines using GitHub Actions to support reliable and repeatable deployments Own and enhance our Grafana implementation; designing dashboards, configuring alerts, and supporting incident management workflows Monitor system health, triage incidents, and drive root cause analysis to prevent recurrence Collaborate with development teams to define and track SLIs, SLOs, and error budgets that align with business goals Contribute to infrastructure-as-code practices using Pulumi Identify and resolve reliability risks through capacity planning, performance tuning, and proactive system improvements Participate in an on-call rotation to support production systems and respond to incidents Document runbooks, operational procedures, and architectural decisions to support team knowledge sharing What we are looking for: 5+ years of experience in a Site Reliability Engineering, DevOps, or Infrastructure role 3+ years experience working with infrastructure as code 2+ years of experience architecting CI/CD pipelines and cloud-based infrastructure Strong hands-on experience with: Azure Cloud services and resource management Kubernetes and AKS administration, including deployments, networking, and troubleshooting GitHub Actions for CI/CD pipeline development and maintenance 3+ experience with Grafana or similar tooling, including dashboard creation, alerting configuration, and incident management Hands-on experience with Prometheus, Loki, or other observability tools in the Grafana ecosystem Proficiency in at least one scripting or programming language such as Python or Bash Understanding of networking fundamentals, DNS, load balancing, and container orchestration concepts Strong analytical and communication skills; able to diagnose complex system issues and clearly communicate findings Demonstrated ability to collaborate across teams and contribute to a culture of reliability Experience working in an agile environment with modern DevOps practices What will make you stand out: Experience working at a startup or in a fast-paced, cross-functional environment Familiarity with the insurance industry or other regulated sectors Familiarity with service mesh technologies (e.g., Istio) Our interview process: Our hiring process generally consists of 4 phases. The goal is to provide an opportunity for us to learn more about our candidates while allowing them to get to know us as well! Phase 1 : Qualified candidates will first meet with a member of our People Operations team for a phone interview. This discussion is a high-level conversation to understand more about your background and interests and for us to share more about Coterie and the position. Phase 2 : Selected candidates will be invited to meet with our Hiring Manager for a 2nd interview via Teams video. This interview is designed to be more detail oriented and allows you to learn more about the role and expected to be 30 minutes in length. Phase 3 : Top candidates will be invited to participate in an experiential assessment phase, which includes a take-home coding exercise. Candidates who successfully complete the project will be invited to a 1-hour technical interview with our hiring manager and members of the engineering team. Phase 4: Final candidates will receive an invite to our final interview series. This series will include 1:1 interview with senior leadership. The final series is roughly 1 hour total. What's in it for you: Coterie has excellent ben