ServiceNow Operations Lead - TSM/OMT

📋 Description Lead day-to-day operations and support for ServiceNow-based processes and workflows. Demonstrate working knowledge of ServiceNow modules, workflows, cases, incidents, requests, tasks Monitor platform/process performance and ensure timely resolution of operational issues. Coordinate with ServiceNow technical teams for defects, enhancements, integrations, and automation Identify recurring issues and drive root-cause analysis and permanent corrective actions. Understand telecom business and operational processes, preferably across Order Management, Service 🎯 Requirements 5+ years of experience in IT/telecom operations, service management, or managed services. Strong working knowledge of the ServiceNow platform and ServiceNow-based operational processes. Good understanding of telecom business processes and service operations. Strong experience in SLA, KPI, incident, problem, escalation, and performance management. Experience managing operations teams in a 24x7 or SLA-driven environment. Strong analytical and problem-solving skills with the ability to identify trends and operational