ServiceNow Lead Engineer - Platform / Custom Apps / Integration

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Lead Engineer - Platform / Custom Apps / Integration based in India. This role offers the opportunity to design, develop, and optimize enterprise ServiceNow solutions for complex business environments. You will lead technical initiatives focused on platform development, custom applications, and integrations that improve operational efficiency. The position requires close collaboration with stakeholders, technical specialists, and business teams to deliver scalable solutions. You will contribute to enhancing workflows, service management capabilities, and digital transformation initiatives. Working in a collaborative and innovation-driven environment, you will help shape solutions that create meaningful experiences for users. This is an opportunity for an experienced ServiceNow professional to apply deep technical expertise while driving customer success. Accountabilities: As a ServiceNow Lead Engineer, you will take ownership of the design, development, integration, and continuous improvement of ServiceNow platforms and custom applications. You will collaborate with cross-functional teams to understand business requirements, implement technical solutions, and ensure platform reliability, scalability, and performance. Develop and enhance ServiceNow applications focused on areas such as work order management, scheduling, dispatch, and enterprise workflows. Collaborate with stakeholders to identify business needs and translate them into effective ServiceNow platform solutions. Design and implement custom applications, integrations, and user experiences tailored to different audiences and operational requirements. Develop integrated logic and functional components using ServiceNow APIs and REST-based integrations. Configure and maintain ServiceNow capabilities including discovery, service mapping, certification management, Service Graph Connectors, and multi-source CMDB solutions. Improve CMDB accuracy by implementing CI identification rules, preventing duplicate configuration items, and optimizing discovery processes. Configure, manage, and maintain MID Servers while supporting enterprise ServiceNow environments. Extend discovery capabilities through custom infrastructure patterns and application patterns. Support service mapping initiatives, including advanced pattern configuration, migration between environments, and command-line-based troubleshooting. Partner with technical experts and business teams to resolve complex platform challenges and deliver high-quality solutions. Requirements: The ideal candidate is an experienced ServiceNow professional with strong platform development expertise, integration knowledge, and the ability to communicate effectively with technical and business stakeholders. Proven experience as a ServiceNow Lead Engineer specializing in Platform, Custom Applications, and Integrations. Strong understanding of ServiceNow development concepts and the ability to design and implement scalable platform solutions. Experience developing interfaces, custom applications, and Service Portals for different user groups. Hands-on experience with ServiceNow internal services, APIs, REST integrations, and enterprise application architectures. Knowledge of service-oriented and distributed application architectures, including web services, data access, persistence, and client/server models. Experience with ServiceNow Discovery, Service Mapping, CMDB, Service Graph Connectors, and related platform capabilities. Understanding of credential-based and credential-less discovery approaches. Experience configuring identification rules, multi-tier service discovery, and advanced Service Mapping patterns. Ability to work with MID Servers, migrate patterns across environments, and troubleshoot complex configurations. Strong analytical, problem-solving, and communication skills with the ability to collaborate across teams. Benefits: Remote work flexibility with the opportunity to collaborate with global technology teams. A culture focused on innovation, collaboration, inclusion, and professional growth. Opportunities to work on complex enterprise transformation projects using leading ServiceNow technologies. Exposure to advanced platform solutions and large-scale customer environments. A supportive workplace that values employee development and continuous learning. Commitment to diversity, inclusion, and creating an environment where employees feel respected and empowered. How Ironwood Digital works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Ironwood Digital? Data Privacy Notice: By submitting your application, you acknowledge that Ironwood Digital will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1