ServiceNow Developer I

Build the future of intelligent ServiceNow at Ironwood Digital Join Ironwood Digital as a ServiceNow Developer I in the United States and help shape how a global cloud marketplace uses technology to deliver smarter outcomes. Why this role is exciting This is your opportunity to step into a highly visible platform role where your ideas directly impact how teams operate and partners are supported. You’ll be part of Ironwood Digital ’s evolving AI journey—experimenting with automation, exploring emerging tools, and growing your technical expertise alongside cutting-edge innovation. Expect real ownership, meaningful projects, and the chance to accelerate your development in a collaborative global environment. Life at Ironwood Digital At Ironwood Digital , we’re building something special—where people, partners, and technology come together in a uniquely human way. You’ll work in a fast-paced, supportive culture that encourages curiosity, celebrates innovation, and champions continuous learning. Explore more about our culture and journey at pax8.com and our careers pages. What you’ll be doing 💻 Design & Build Develop, configure and enhance ServiceNow solutions that power key business functions Build workflows, automations, and integrations that reduce manual effort and drive efficiency 🔧 Deliver & Improve Contribute to sprint ceremonies, testing cycles, and releases Ensure all code is high quality, reviewed, and aligned with best practices ⚙️ Maintain & Support Keep ServiceNow systems running smoothly by monitoring performance and resolving issues Configure platform components including catalog items, business rules, notifications and reports 🚨 Respond & Resolve Support escalations, troubleshoot incidents, and help maintain system continuity Collaborate with technical teams during critical incidents and recommend improvements 🤖 Innovate with Automation & AI Experiment with automation tools and AI-driven capabilities Identify opportunities to streamline workflows and enhance operational processes 📄 Document & Share Create clear, structured documentation and knowledge base content Share insights and best practices to strengthen team collaboration 🌱 Develop & Grow Continuously develop your skills across cloud, automation and security Support and collaborate with teammates while expanding your own expertise The impact you’ll make You’ll play a key role in ensuring Ironwood Digital ’s ServiceNow platform remains reliable, scalable, and innovative. Your work will directly improve internal efficiency, enable better partner experiences, and support the business as it continues to grow globally. What you’ll bring Demonstrated experience working with ServiceNow development, configuration, and platform maintenance Proven understanding of ServiceNow modules such as ITSM or related platform capabilities Strong knowledge of scripting and web technologies such as JavaScript, REST APIs, JSON, and modern frameworks Experience building workflows, automations, and integrations within enterprise systems Solid understanding of IT service management principles and frameworks Ability to troubleshoot complex issues with a structured and analytical approach A collaborative mindset with strong communication skills across technical and non-technical audiences Curiosity, initiative, and a passion for continuous learning in a fast-moving environment Trust and Hiring At Ironwood Digital , we care deeply about building genuine, trust based relationships — starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you. We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process. Inclusivity We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United States. Benefits and Compensation Compensation Range- $66,000- $94,000/yr, depending on experience and qualifications Comprehensive health, dental and vision insurance Retirement savings plan with company contribution Generous paid time off and paid holidays Paid volunteer time to support causes that matter to you Wellness programs and employee assistance support Learning and development investment in your growth Fl