ServiceNow Developer

Salary: $72000 - 113000 per year Requirements: 4-6 years of experience in information technology with a focus on application administration and development 1-3 years of demonstrated experience in ServiceNow administration and development ServiceNow Certified System Administrator and Certified Application Developer certification is essential ITIL Foundation certification or the ability to obtain within a year of employment Proficiency in configuring, customizing, and implementing ServiceNow solutions Experience with Flow Designer and Integration Hub for automation In-depth knowledge of ServiceNow modules such as ITSM, ITOM, ITAM Familiarity with web development technologies including JavaScript, HTML, and CSS Understanding of ServiceNow integrations using REST, SOAP APIs, and middleware tools Knowledge of SQL, database concepts, data modeling, and version control Strong analytical and problem-solving abilities to effectively address challenges Exceptional verbal and written communication skills to engage with stakeholders and document processes Ability to collaborate effectively in a team setting with IT teams, business units, and external partners Basic knowledge of project management, incident management, and change enablement principles Strong organizational capabilities to handle multiple tasks and priorities at once Capacity to work in a traditional office environment and use standard office equipment Physical ability to lift at least 25 lbs. (e.g., file boxes, computing equipment) Responsibilities: Manage the overall operation, functionality, and scalability of the ServiceNow platform across all modules Develop, implement, configure, customize, and refine ServiceNow applications, plugins, and modules to adapt to changing business demands Design and construct complex workflows, business rules, UI policies, client scripts, and server scripts to support dynamic requirements Create and maintain integrations with external systems utilizing APIs, MID Servers, and integration tools Support security design through the implementation of access controls, scripted security rules, and appropriate system properties Enhance discovery patterns, service mapping, and related automation to boost visibility and integration with the CMDB Develop and sustain Service Catalog items, record producers, request workflows, custom tables, forms, and fields Conduct code reviews and quality assurance checks to ensure optimal efficiency, productivity, and necessary debugging Produce and execute test cases to ensure software quality assurance, including the Automated Test Framework Maintain and upgrade the ServiceNow Mobile Applications to enhance ITSM processes and ensure a seamless user experience Improve the usability, content delivery, and request fulfillment of the Employee Center portal Design, configure, and manage reusable script includes and mail scripts Validate and rectify customizations, scripts, and integrations during regular upgrades, patches, and plugin updates Collaborate with stakeholders to collect requirements, translate business needs into technical solutions, and deliver improvements Identify automation opportunities and optimize processes to enhance IT service delivery efficiency Create and preserve technical design documentation, solution architecture diagrams, and integration specifications in alignment with Knowledge Base configurations Ensure that all development and configuration efforts adhere to organizational policies, security standards, and ITIL best practices Take accountability for actions, decisions, and results; readily accept feedback and demonstrate a commitment to self-improvement Technologies: CMDB CSS Flow Support ITIL ITSM JavaScript Mobile REST SOAP SQL Security ServiceNow Web UX UI Design Fabric More: At Civic Culture, we believe that doing good leads to success for everyone. Our organization values diverse perspectives and focuses on the welfare and advancement of our employees while fostering a healthy work environment. We are looking for passionate and skilled individuals to join our dynamic team. In return, we provide opportunities for professional development and personal growth within a culture rooted in integrity, respect, and continuous learning. We are dedicated to not only our success but that of the community as well. This role is based in Raleigh, NC, and offers various benefits that support our commitment to employee well-being. last updated 24 week of 2026