ServiceNow Architect

This is a remote position. We are seeking an experienced ServiceNow Architect - ​100% Remote to lead client workshops, translate business needs into scalable technical solutions, and guide global delivery teams—including an India-based development team. This role requires strong cross-functional expertise across Legal Service Delivery, Contract Lifecycle Management (CLM), Procurement, HRSD, CSM/CRM, and AI/GenAI . Duration: Contract To Hire ​ Key Responsibilities Client Engagement & Requirements Lead discovery workshops, stakeholder interviews, and process deep-dives. Document business requirements, process flows, technical specs, and user stories. Translate functional needs into clear, actionable ServiceNow technical requirements. Solution Architecture Design scalable, secure, and enterprise-grade solutions across LSD, CLM, Procurement, HRSD, CSM, and AI/GenAI. Develop workflow logic, data models, integration patterns, and system architecture. Ensure alignment with ServiceNow best practices and performance guardrails. Project Leadership & Delivery Lead multiple concurrent ServiceNow implementations end-to-end. Partner with offshore/India-based teams to communicate requirements and provide technical governance. Oversee sprint planning, backlog refinement, estimates, and delivery timelines. Governance & Quality Assurance Establish architectural standards and reusable solution patterns. Conduct design reviews, code reviews, and solution validation. Drive risk mitigation and troubleshoot complex platform issues. Stakeholder Management Act as a trusted technical advisor to business and IT leaders. Present roadmaps, designs, and technical recommendations confidently. Collaborate effectively with C-level leaders, process owners, and global teams. Qualifications Required ServiceNow Certified System Administrator (CSA). One or more advanced certifications: CAD, CIS-HRSD, CIS-CSM, CIS-Procurement, CIS-Contract Management, CIS-Legal Service Delivery (preferred). 5+ years designing and implementing enterprise-level ServiceNow solutions. Strong hands-on experience with workflows, integrations (REST/SOAP/OAuth), ACL/security, and data models. Proven experience leading workshops and offshore/global delivery teams. Nice to Have Experience with ServiceNow AI/GenAI, Predictive Intelligence, or NLU. Domain knowledge: Procurement Ops, Legal Ops, HR Ops, or Customer Ops. Familiarity with CSDM and CMDB for HR, Legal, and CSM. Please respond with your updated resume and contact information to [email protected]. Best Regards, DAWAR CONSULTING, INC. Originally posted on Himalayas