Service Reliability Engineer

Service Reliability Engineer
Team description:
We Lead the end-to-end development, deployment, and continuous enhancement of Toyota’s connected services ecosystem across European markets. Our work oversees the integration of vehicle connectivity platforms, mobile applications, and cloud-based services, ensuring scalability, security, and seamless user experience. We Collaborate with engineering, product, IT, legal, and external partners to accelerate service rollout and maintain operational excellence.
Role Summary:
We would like to invite you to join the adventure of expanding TME PL branch in the Toyota Digital HUB in Wroclaw. We are seeking a hands-on Service Reliability Engineer (SRE) to improve service reliability, performance, and operational excellence across our connected services platform. You will work closely with backend engineering teams (primarily Java/Spring Boot) to build automation, ensure observability, operate AWS cloud workloads, drive incident management, and maintain high service availability for millions of Toyota customers across Europe.
Key Responsibilities:
– Partner with product teams to define and enforce SLIs, SLOs, for backend microservices.
– Improve reliability of a diverse microservices ecosystem (Java/Spring Boot, Python, Node.js).
– Optimize system performance: latency, throughput, memory/GC tuning, JVM diagnostics.
– Drive resilience patterns (circuit breakers, retries, graceful degradation).
– Build deep observability using Datadog (primary): metrics, logs, traces, synthetics, RUM, APM.
– Triage and restore service during incidents; ensure proactive communication.
– Conduct post-incident reviews, root cause analysis, and track long-term remediations.
– Operate backend services across EKS and ECS
– Manage AWS components: API Gateway, Lambda, ECS, EKS, RDS, IAM, S3, VPC, CloudWatch, ALB/NLB.
– Work with CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI)
– Build tooling and automation using Python and/or shell.
– Operate and troubleshoot MSSQL/SQL and MongoDB (replica sets, indexes, PITR).
– Ensure backup/restore reliability, failover, performance tuning.
Qualifications & Skills:
WHAT WE REQUIRE:
– 3+ years as a Service Reliability Engineer,
– Strong hands-on experience with Java + Spring Boot (core backend for MyToyota).
– Good proficiency in Python or another backend programming language.
– Knowledge of AWS services, including EKS, ECS, IAM, VPC, RDS, S3, and API Gateway.
– Hands-on experience with Datadog (APM, Logs, Dashboards, SLOs, RUM, and Synthetic Monitoring).
– Docker & Kubernetes
– SQL & NoSQL:
– MSSQL or other SQL dialects
– MongoDB (indexes, replica sets, perf tuning)
– CI/CD pipelines: GitHub Actions, Jenkins, GitLab CI.
– Knowledge about queues & messaging (SQS/SNS, Kafka).
– Basic Linux and networking fundamentals (HTTP, TLS, DNS, load balancing).
ADDITIONAL REQUIERMENTS (considered an advantage):
– Previous Experience in the automotive industry
You have a  TOYOTA DNA, this means:
– Courage: you are ready to let go of the easy path to reach challenging targets
– Creativity: your passion drives you to explore innovative ideas and challenge the impossible
– Coaching: you share knowledge and feedback with your colleagues and celebrate each other's success
– Curiosity: you are open for new experience and able to combine imagination with fact-based observation
– Collaboration: you are a team player, respectful and inclusive in your style and you take a customer-oriented approach
Formal Role Details:
– Job Type: Employment contract
– Starting date: To be agreed. Position available since October 2026
– Location: Wrocław, Silver Tower Office Centre