Service Product Manager

Job Title: Service Product Manager Job Description: THE ROLE The Service Product Manager oversees the development, implementation, and performance of service products that support the global gas purification business. They are responsible for the creation and prioritization of new service opportunities and managing the service product portfolio. They develop and price service contracts, upgrades and additional service products at the global and regional level. They develop and maintain CRM and ERP solutions that capture and analyze customer service and support activities and performance. This is a remote position within the continental United States, with up to 25% travel to Keystone AI sites and customer sites, domestic and international. WHAT YOU’LL DO Create and manage a service product portfolio including product definition, pricing, and implementation. Ensure service contracts, agreements and products meet appropriate revenue and margin goals. Develop global marketing strategies to promote the sales of service contracts and increase industry awareness of our customer support activities. Provide service contract sales lead generation for regional sales and service teams through marketing communication programs and campaigns. Develop and implement automated processes for delivering service contract quotations to customers for warranty conversion and renewals. Provide direct support to regional sales and service organizations on customer negotiations, pricing, product customization. Establish and maintain global pricing on contracts, parts, software, and upgrades. Develop and price regional service contracts, upgrades and additional service products targeted at local customer base in coordination with regional Sales and Service organizations. Work with Finance, IT and BUs to develop and maintain SMS, CRM, ITSM and ERP solutions that capture and analyze customer service and support activities and performance to support organizational requirements for metrics and KPIs. Identify opportunities for field-based upgrades and work with product management, engineering and software developers to create product requirements and rollout plan. Ensure the accurate and timely capture and reporting of service activities for accounting, performance, and product quality analysis. Develop reports to support regional and global metrics. Establish and approve parts pricing and extension requests through Agilepoint system. Work with Regional Service Managers to determine proper parts stocking items and quantities to support regional install base. Collaborate with Commercial Teams: Partner with product sales leadership to ensure services strategies complement and enhance overall revenue goals. Customer Success Integration: Align service delivery with customer success initiatives to drive adoption, retention, and upsell opportunities. Value Proposition Development: Work with marketing and sales to articulate the value of services in supporting product performance and customer outcomes WHAT WE SEEK Knowledge and skills normally acquired through the successful completion of a Bachelor’s Degree (i.e. B.A./B.S.) in a Science discipline, Business or Marketing, or equivalent combination of education and experience; MBA in Marketing is highly desirable. Three to five years of successful sales and marketing experience, preferably within the semiconductor industry. Strong written and verbal communication skills including experience communicating across disperse geographical regions. Strength in data analytics to discover, parse and mine information from a variety of sources for forecasting, marketing and performance analysis. Knowledge of global service operations, metrics, and commercial organizational dynamics. Semiconductor industry knowledge and experience desirable, particularly of the service and support business. Strong computer business skills including experience with Microsoft 365, PowerBI, SAP, and CRM products. Up to 25% travel required; valid passport required (for travel to various sites out of the US), and valid Class C driver’s license. WHY WORK AT ENTEGRIS? Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office. WHAT WE OFFER Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer gen